Studierende stehen vor dem LC und blicken lächelnd einer Kollegin mit einer Mappe in der Hand nach.

Exercise No. 32: Car Service Station

Partial Solution 6 - Repairs

e) Once the car has been stored, the front office clerk uses the IT system to determine the next car to be sent for repair (schedule records, car number and division data are entered). Thereafter he has to check if the car is clean. For cars that need cleansing, the front office dispatches them to an in-house car wash. Then the front office determines the division responsible for the car. The three possible problems may refer to painting & exterior problems, engine problems or electrical problems. A single car can visit one or multiple divisions that responsible for different kind of problems.