Studierende stehen vor dem LC und blicken lächelnd einer Kollegin mit einer Mappe in der Hand nach.

Exercise No. 32: Car Service Station

Partial Solution 2

b) If no appointment exists, the front office clerk tries to determine what sort of problem the customer has with his vehicle and once the possible problem has been determined and records about it have been made, the front office clerk checks the local IT system, using the created records to determine which division(s) is/are responsible for this kind of problem. After one or several divisions has/have been found in the system, the front office clerk checks for free capacities. On the other hand, if the customer already has an appointment, the the following process is described in d).

Instructions

Solution (Part 3)

Exercises List