Studierende stehen vor dem LC und blicken lächelnd einer Kollegin mit einer Mappe in der Hand nach.

Exercise No. 31: Sending an item

Transfer the following verbal description into an EPC

a) The customer takes the item to the delivery store in order to send it. The cashier verifies on the customer system whether the customer is a new or an existing one.

b) If they are new customers, the cashier asks if they want to be repeat customers or simply casual customers. If they are repeat customers, their details are entered into the system.

c) All customers need a form to send the item. The customer can either print it out at home and bring it already filled out or the cashier can give him the form to fill out in store.

d) The cashier has to check if all necessary information has been completed. If not, the cashier and the customer fill in the missing sections.

e) After the form has been filled out, the cashier has to wrap the package for delivery.

f) The weight of the package must be determined to find out the base price (weight categories). Then, the cashier has to enter into the system if the package is fragile or dangerous.

g) Next, the cashier has to verify if the customer wants additional criteria (e.g. quick delivery, insurance) and enter this information into the system.

h) In the next step, the cashier tells the customer the price.

i) The customer pays the price. At the same time, the cashier prepares and prints the receipt and gives it to the customer.

j) The item is placed into the correct box; the sending process is completed.