Studierende stehen vor dem LC und blicken lächelnd einer Kollegin mit einer Mappe in der Hand nach.

Exercise No. 31: Sending an item

Partial Solution 1

a) The customer takes the item to the delivery store in order to send it. The cashier verifies in the customer system whether the customer is a new or an existing one.

b) If the customer is new, the cashier asks him if he wants to be a repeat customer or simply a casual customer. If he wants to be a repeat customer, his details are entered into the system.