Studierende stehen vor dem LC und blicken lächelnd einer Kollegin mit einer Mappe in der Hand nach.

Exercise No. 30: The purchase process

Transfer the following verbal description into an EPC

a) There are two ways, the process may be started. On the one hand, a customer is interested in a specific product or group of products and approaches the customer consultant to speak to him. On the other hand, when the customer consultant approaches the

b) Following successful first contact, the potential customers says what he would like or what he is interested in.

c) The customer consultant looks for a suitable product. If he doesn.t find a suitable product, he speaks with the customer about alternatives.

d) Is the customer interested in alternative products the consultant looks again if he can find a suitable one. If the customer is not interested in alternative products, the process is over.

e) If the customer likes the product, the customer consultant checks if the product is currently in stock. If it is in stock, the customer gets an invoice.

f) The size must be verified; is it a small product, the customer can collect it and take it with him.

g) On the other hand, if it is a bully product, the customer is given an order confirmation and with this, he can pick up the product from the warehouse.

h) The invoice must be paid at the cash desk. The customer then gets a receipt. If the customer has the product in his possession, the buying process is over.

i) When it is not in his possession, he has to go to the warehouse with the receipt and the order confirmation, where he receives the product. The buying process is over.

j) If the product is not in stock, the customer consultant will order it. The customer receives an order confirmation and an invoice.

k) The customer consultant makes a note of the customer`s phone number in order to contact him when the product has been delivered.

l) The customer leaves the shop and has to wait for the product. The buying process is over.