Studierende stehen vor dem LC und blicken lächelnd einer Kollegin mit einer Mappe in der Hand nach.

Exercise No. 26: Handling of a Business Process

Transfer the following verbal description into an EPC

a) The first step in the handling of a business process is to distribute the assignments to the person in charge. This is carried out by the process manager in co-ordination with the department manager and supported by the workflow-system.

b) Once distributed, the person in charge processes the assignments using the workflow-system.

c) If no issues occur, then the assignments are completed and the business process is completed.

d) In case there are issues, the person in charge determines the type of issue.

e) For issues relative to the content the person in charge analyses the issues and consults the department manager who finds a solution to the problem.

f) For issues regarding the deadline, the process is as follows: until a solution is found, the hierarchically next manager will be involved. The order is as follows: process manager, department manager, division manager, CEO (solves the issue).