Studierende stehen vor dem LC und blicken lächelnd einer Kollegin mit einer Mappe in der Hand nach.

Exercise No. 26: Handling of a Business Process

Partial Solution 6

f) For issues regarding the deadline, the process is as follows: until a solution is found, the hierarchically next manager will be involved. The order is as follows: process manager, department manager, division manager, CEO (solves the issue).