Studierende stehen vor dem LC und blicken lächelnd einer Kollegin mit einer Mappe in der Hand nach.

Exercise No. 20: Handling of a Customer Call

Partial Solution 4

d) For information to an existing order and for all other inquiries, the call is transferred to customer service. Should the line be engaged, then the customer will need to wait until the customer service agent becomes available.

Instructions

Solution (Part 5)

Exercises List