Studierende stehen vor dem LC und blicken lächelnd einer Kollegin mit einer Mappe in der Hand nach.

Exercise No. 20: Handling of a Customer Call

Partial Solution 2

b) If the customer wants to place a new order, then the call centre agent who takes the call first will put the customer through to a sales representative, who will then collect the necessary information for the order.

Instructions

Solution (Part 3)

Exercises List