Studierende stehen vor dem LC und blicken lächelnd einer Kollegin mit einer Mappe in der Hand nach.

Exercise No. 28: Rent a car

Partial Solution 2

c) It does not matter whether it is a new or an existing customer - the process continues with verifying if the customer is part of a corporate bonus program. If he is, then the customer service agent has to allocate possible additional services for this program.

d) Afterwards, the customer service agent specifies the rental period (Rental system).