Studierende stehen vor dem LC und blicken lächelnd einer Kollegin mit einer Mappe in der Hand nach.

Exercise No. 8 : Processing a complaint

Transfer the following verbal description into a BPMN:

a) When a customer is dissatisfied, he/she is able to submit a complaint via email or phone. 
b) After the complaint has been detected, it can be resolved by checking if there are prior entries meeting the same problem description. 
c) If there are prior entries concerning the same problem, the service takes action and solves the problem. If not, it can be forwarded to service and support.