Studierende stehen vor dem LC und blicken lächelnd einer Kollegin mit einer Mappe in der Hand nach.

Total Quality Management (TQM)

German Translation

Total Quality Management (TQM)


Accounting with SAP R/3

Short Description

TQM is both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization. TQM is a strategic, integrated management system for achieving customer satisfaction. It involves all managers and employees and uses quantitative methods to improve continuously an organization's processes. At the foundation of TQM are three principles: Focus on achieving customer satisfactions; seek continuous improvements; and fully involve the entire workforce. Achieving these principle requires the establishment of a cultural shift within an organization aimed at making the new culture more participative.
[vgl. (6.1.2002), URL]