Supply Chain Management
A concept that identifies the need to manage information in the supply chain, taking into account such factors as time zones, shipping and receiving schedules, and open and closed days. As near-real-time event information is provided in collaborative environments, work process rules must account for escalation processes to allow for human intervention in continuous operations.
[vgl. academic1.csuohio.edu/gartner/research/ras/88600/88697/88697.html, Supply Chain Management Glossary 1.0 (23.05.2000), URL]