We would like to invite you to submit your work to the following conference track, supported by two of our institute members:

ICT Design, Development, and Service Management

This track is part of the International Conference on Information Resources Management (CONF-IRM) 2015, held in Delta Ottawa City Centre Hotel, Ottawa, Ontario, Canada on May 18-20, 2015.

Submission deadline: January 10, 2015.

Track Coverage

This track is a broad-based call for research aimed at designing and developing ICTs with a special emphasize on Service Management. In this track we seek to explore the status of international research about the ways in which new ICT designs allow organizations to store and process information and contemporary avenues for ICT development. By this we mean, how organizations extract value from ICTs through, e.g., effective strategy, design and development processes. This includes the general application and understanding of Service Management as well as how the ideas relate to IT services.

Recommended Topics

This track encourages the submission of research papers, research-in-progress papers, teaching cases, and panel proposals in the following areas (but not limited to):

• Requirements Engineering

• ICT Evaluation and Decision Making

• Make or Buy Decisions

• ICT Development Methodologies

• Software Processes and Process Improvement

• Metrics and Maturity Models

• Service Innovation and Management

• Best practice in IT Service

• Service Desk & Incident Management

• Service Strategy

• Service Design

• Service Transition

• Service Continuity Management

• Continual Service Improvement

• Service Offerings and Agreements

• ICT Projects and Program Management

• Service Performance Management

Important Dates

Submission deadline: January 10, 2015
Notification of Acceptance/Rejection: February 21, 2015
Final Submission due date for accepted papers: March 09, 2015
Early Registration deadline: March 23, 2015

For further information please visit the conference homepage.