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Exercise No. 19: Service Management (apa)

The cube resulting from DFM Case "Service Management" stores data about problem reports by customers and the technicians or engineers sent to solve those problems.

We have four dimensions with the following hierarchical structure:

Table A.E.14.1 - Service Management

Please build the Aggregation Path Array and assume the following end-user requirements:

1) "a roll-up by the time dimension starting at years, for each technician and problem type, independent of customers"

2) "a monthly report on problem types, irrespective of customers and technicians"

Select the corresponding cells in the APA and choose the cubes to materialize, then highlight the derivatives of those cubes.

Solution

This exercise is part of a case study: dfm - apa - log

Exercises List