Student Support

Ombuds Office for Students

Since October 1, 2014, the Ombuds Office for students is your first point of contact when it comes to study-related complaints, conflicts and concerns. The Ombuds Office deals with matters such as:

  • Conflicts in courses, in exam situations, in the admission process, etc.

  • Conflicts in the thesis writing process; conflicts that may lead to the termination of a thesis supervision agreement

  • Providing clarification in cases where different WU units have given contradictory information

  • Inappropriate behavior, discrimination or (sexual) harassment in the context of teaching and learning

  • Collecting and processing suggestions for improving studying conditions and services for students

In these and other cases, the Ombuds Office will be happy to advise you and, if desired, mediate between WU students and WU lecturers or WU service facilities.

Please note, however, that the Ombuds Office does not serve as a first point of contact for general questions regarding WU’s degree programs. For these questions, please contact the relevant service facilities or units of the Study Service Center.

A female or male Ombuds Person is available in cases of mobbying, sexual harassment, physical or psychological violence. If necessary, the Ombuds Office works closely with other WU internal facilities such as the Equal Opportunities Committee.

You are welcome to contact the Ombuds Office via e-mail or phone, whereby you should briefly outline your concern so that we can offer you the best service possible. A face-to-face meeting is then usually possible on very short notice.

Our contact persons are:

Dr. Christoph Schwarzl
Dr. Christoph Schwarzl
Mag.a Sarah Kohlmaier, Dipl. LSB
Mag.a Sarah Kohlmaier, Dipl. LSB

External advisory and support services

The following external facilities are available to all students for free and provide with advice and support:


Ombuds Office for Students

LC, Floor +2
Welthandelsplatz 1
1020 Vienna

Tel: +43-1-31336-3551