Ombuds Office for Students
Since October 1, 2014, the Ombuds Office for students is your first point of contact when it comes to study-related complaints, conflicts and concerns. The Ombuds Office deals with matters such as:
Conflicts in courses, in exam situations, in the admission process, etc.
Conflicts in the thesis writing process; conflicts that may lead to the termination of a thesis supervision agreement
Providing clarification in cases where different WU units have given contradictory information
Collecting and processing suggestions for improving studying conditions and services for students
In these and other cases, the Ombuds Office will be happy to advise you and, if desired, mediate between WU students and WU lecturers or WU service facilities.
Please note, however, that the Ombuds Office does not serve as a first point of contact for general questions regarding WU’s degree programs. For these questions, please contact the relevant service facilities or units of the Study Service Center.
If necessary, the Ombuds Office works closely with other WU internal facilities such as the Equal Opportunities Committee (e.g. in case of mobbing, sexual harassment, physical or psychological violence).
You are welcome to contact the Ombuds Office via e-mail or phone, whereby you should briefly outline your concern so that we can offer you the best service possible. A face-to-face meeting is then usually possible on very short notice.
Our contact persons are:
External advisory and support services
The following external facilities are available to all students for free and provide with advice and support:
The Student Ombuds Office at the Federal Ministry of Science, Research and the Economy acts as the central Ombuds Office for universities throughout Austria: www.hochschulombudsmann.at/english/
The Psychological Counseling Center advises students on study-related and personal problems: www.studierendenberatung.at/en/