General information: As universities go digital, student services are transforming. While tech and AI offer new ways to improve support, they also raise key questions: Where do they add value? What are their limits? How can efficiency be balanced with human care?

This track explores digital tools in student services through case studies and workshops, focusing on practical uses, opportunities, and boundaries.

Target group: Colleagues from WU partner universities working in the following areas:

• Admission Office

• Career Services

• Examination Office

• International Office

• Student Recruiting

• Student Support (Counselling and Engagement)

• Study Information

• Study Regulations & Credit Transfer

General information: Join us for a practical session focused on innovative practices in university administration and management that address the current needs of educational institutions. This track will include presentations and discussions on ongoing projects, effective solutions, but also challenges and pain points. Representatives from various WU service units and partner university participants will share their experiences, creating a space for knowledge exchange. You are invited to connect with colleagues who are dedicated to improving university operations!

Target Group: Colleagues from WU partner universities working in the following areas:

• Financial Management 

• Payroll Office & Accounting 

• Risk Assessment and Management

• Human Resources and Personnel Management 

• Research Services and Support 

• General Coordinating Units (e.g, Rector's Office, Dean's Office, etc.) 

General information: This track explores how libraries can design discovery environments that respond to evolving user behavior, connect diverse resources, and make scholarly output more accessible. Wayfinding refers to the paths – physical and digital - and strategies users follow to locate, evaluate, and use information. Understanding these behaviors is essential for fostering meaningful engagement, improving access, and guiding the design of discovery systems and library services. Participants are invited to consider different approaches for supporting user-centered discovery infrastructures and strengthening the library’s role as a central, adaptive hub for research and learning. 

Key questions to explore best practices: 

• How can libraries ensure their resources remain visible and trusted in an environment shaped by Google and AI?  

• How can libraries identify user search strategies and translate them into more effective discovery support? 

• What strategic role should library catalogs and discovery tools play in tomorrow’s user experience? 

Target group: Library colleagues, who want to actively share their experiences, projects or questions to develop promising concepts. Please be prepared to present your ideas in the form of a PowerPoint presentation, a poster, or through other creative formats.

Please note that these providers operate independently of WU Vienna. Ensure your arrival time matches the check-in hours of your accommodation and review cancellation policies before booking.

• Spark by Hilton (Wien Messe Prater) located close to Campus WU (walking distance approx. 2-5 minutes).

• Motel One Wien Prater located close to Campus WU (walking distance approx. 10 minutes).

• Superbude located close to Campus WU (walking distance approx. 5-10 minutes).

• The Social Hub located close to Campus WU (walking distance approx. 25 minutes or 15 minutes when using the metro).

• Zoku Vienna located close to Campus WU (walking distance approx. 5-10 minutes).

Vienna International Airport (VIE) is approximately 16 kilometers east of Vienna in Schwechat. The quickest and easiest ways to get to the city center are by public transportation or taxi:

• Rail Jet, REX, S-Bahn (Austrian Federal Railways - ÖBB) – €4.50

• Bus (Vienna Airport Lines)  – €11

• CAT (City Airport Train) – €14.90

• Airport Taxi  – €38 (to book in advance)

• Taxi – around €50

Vienna is easily accessible by train from neighboring countries and nearby destinations. The city's main station, located in the southern part of Vienna, is well-connected through an extensive network of subway, tram, and bus lines.

For example, you can reach Stephansplatz (city center) in just 6 minutes from the main station using the red U1 subway line in direction Leopoldau.

• Maps of the transportation network

Vienna has an outstanding and affordable public transportation network, which includes night buses during the week and 24-hour subway service on weekends.

• Operated by the Wiener Linien

• Buy tickets online, at Wiener Linien offices, or at the ticket machines at the airport or subway stations

• 72 hours ticket is available at €17.10

WU Vienna is located in Vienna’s second district at Welthandelsplatz 1, 1020 Vienna in between the subway station Messe-Prater and Krieau of the purple subway line U2. It is right next to Vienna’s well-known “Prater” park, which is easy to reach using the city’s public transportation system.