If you have statutory insurance, your Austrian social insurance provider will issue a so-called e-card, which you must take with you whenever you visit a doctor or go for treatment at a healthcare facility. WU Employees are insured with the Versicherungsanstalt öffentlich Bediensteter, Eisenbahnen und Bergbau (BVAEB; website in German).

Co-payment is required when you visit a doctor or receive treatment at a healthcare facility. Detailed information about e-card coverage and co-payment:

If you take out private insurance, you should contact your insurance provider before seeking medical treatment to ensure coverage.

Doctors and General Practitioners

Your first point of contact will usually be a general practitioner (Praktischer Arzt). If necessary, the doctor will then refer you to a specialist (Facharzt) or a hospital. It is recommended to arrange an appointment in advance. If necessary, some general practitioners also make house calls.

Online Search for Doctors and GPs:


Pharmacies are usually open Monday to Friday from 8:00am to 6:00pm, and from 8:00am to 12:00am on Saturdays. Some are also open Saturday afternoon. (in German; look also for Nachtdienstapotheken)


You usually have to arrange an appointment in advance to see a dentist.

Emergency Care – Late-Night and Weekend Services

In case of an acute medical problem or emergency, help is available in one of Vienna’s hospitals.

The Vienna General Hospital, Allgemeines Krankenhaus Wien (AKH Wien),is centrally located in the 9th district and is available 24 hours a day in case of an emergency.

Vienna General Hospital (AKH Wien)
Address: Währinger Gürtel 18-20, 1090 Vienna,
Tel. (+43 1) 404 00-0
Subway U6, Station Michelbeuern

Emergency Telephone Numbers

All the information presented on these pages has been carefully reviewed and is updated on a regular basis. Please note, however, that WU cannot guarantee the accuracy and validity of the material. All information is provided without liability.