Health care and emergencies
Who do you contact ...
... if you have general questions about the corona virus?
Call 0800 555 621 (Austrian Agency for Health and Food Safety - AGES)
... if you suspect you have contracted the corona virus?
Call 1450 (Viennese health hotline) and follow their instructions AND report the suspected case to us at firstname.lastname@example.org. Please also inform your coordinator. Stay home and do not come to any in-person classes on campus until you receive a negative test result.
... if you test positive for the corona virus?
Inform WU of your test result via the COVID-19 notification form and follow the instructions given to you by the health authorities.
For further information about the COVID-19 situation at WU, check the website Coranvirus: Updates for Students and the International Office's COVID-19 News and Updates.
All incoming exchange students must have insurance coverage for their entire stay at WU and in Austria. However, WU does not have its own insurance plan for students. You are responsible for obtaining health insurance from a third party provider. Please read the information below about European insurance coverage and your possibilities as a non-European student carefully.
If you are an EEA-citizen and/or have a valid European Health Insurance Card ...
… you must bring the card in order to prove that you have health insurance coverage in your home country. A valid European Health Insurance Card means that all treatments deemed medically necessary by medical professionals during your stay in Austria are covered. However, please note that routine medical check-ups and/or screenings are not covered. Please check with your insurance provider in your home country which treatments are covered and how to proceed in case you need to see a doctor abroad. In case your Austrian doctor does not recognize your European Health Insurance Card, point out that you have a valid European insurance and are therefore eligible for free treatment as long as it is deemed medically necessary.
Please note: if you are an EEA citizen but do not have a European health insurance card, please read our recommendations for non-EEA citizens below carefully, even if you do not need a visa.
If you are a non-EEA citizen and need a visa to study in Austria ...
… you are required to have insurance coverage for your stay prior to your arrival in Vienna as a condition for your visa. This means that you have to purchase insurance in your own country. You are free to purchase additional insurance in Austria after your arrival. Some options are listed below.
If you are staying in Austria for more than six months, you also need to apply for a residence permit, which requires you to have Austrian health insurance. See below for some options with appropriate coverage.
If you want to sign up for (additional) insurance coverage in Austria, you can do so after your final admission to WU.
You must complete the following three steps to be eligible for public student health insurance and to open a free student bank account (a European bank account is necessary to purchase private insurance):
Complete the admission process at WU during the mandatory welcome days
Pay the students’ union dues which are approximately €20 to validate your student ID
Register your residence with the Austrian authorities at one of Vienna’s registration offices (“Magistratische Bezirksämter”)
We recommend the following two options for your health insurance coverage:
Public insurance plan for students from the Österreichische Gesundheitskasse (ÖGK)
This plan covers medical care in cases of illness or accident, as well as any treatments deemed medically necessary at the cost of approximately €59 per month. In order to apply for this insurance plan, you have to submit the following documents:
Application form (in German)
Enrollment information sheet ("Studienblatt")
Passport or ID (which may contain your visa for Austria)
Confirmation of residence registration (“Meldezettel”)
You must submit the application to the headquarters or one of the district offices in Vienna in person:
Österreichische Gesundheitskasse Wien
Phone: +43 5 0766-11
E-Mail: send a messsage
If you have successfully applied for insurance, you will receive a health insurance card and will not have to pay for basic medical services during your stay in Austria.
Private health insurance
Alternatively, you may purchase private health insurance coverage through one of the following recommended providers: UNIQA, Generali, Wiener Städtische, Allianz, Care Concept AG, and DONAU-Versicherung. The residence permit authorities generally accept these insurance companies.
It is crucial that your insurance does not include waiting periods, cost caps or an exclusion of certain risks. Further, the insurance company must pay for any kind of treatment in Austria if deemed medically necessary. To be recognized by the residence authorities as a “health insurance covering all risks”, the respective insurance company must provide a written statement confirming that the insurance fulfils the above stated requirements. Note that this statement has to be signed in addition to the insurance policy. On this webpage, you can find a list of template statements (available in German only) sorted by accepted insurance providers.
For international students who do not speak German, we recommend the webpages of Care Concept and UNIQA feelsafe since both offer information in English. If you plan to close a contract with another provider, please note that insurance contracts and information may only be available in German. In this case, you should only sign the contract if you are advised by English-speaking staff.
Accident and liability insurance
During the admission process at WU, you will have to pay the mandatory students’ union dues of around €20. This fee is compulsory for all students studying at Austrian universities and by paying it, you become a member of the Austrian students’ union. As a member, you are automatically covered by the union’s collective accident and liability insurance. Please note, however, that you need to cover any gaps in insurance between your arrival in Vienna and your final admission to WU yourself. Detailed information about your insurance coverage is currently only available in German. Please contact WU’s ÖH branch directly if you would like more information about what is covered.
General practitioners and hospitals
For non-emergency medical issues, it is recommended to see a general practitioner. In Austria, it is customary to see a general practitioner before seeking a specialist or hospital care. To search for a doctor in your area, use the website: www.praxisplan.at (the official website of the Austrian Doctors Association). This website allows you to search for doctors based on field of expertise, language skills, location, and the types of insurance the doctor accepts. Holders of a European Health Insurance Card need to choose “all health funds” (alle Kassen). Students with the voluntary self-insurance plan will need to select public health funds as their insurance option and people with private insurance coverage will need to consult their insurance company. If you would like to speak to a doctor about an urgent medical problem outside of consultation hours, you have the opportunity to call the “Ärztefunkdienst” by dialing 141. Please be prepared to answer the following questions:
Who is sick? If possible, the patient should speak to the doctor.
Where are you calling from?
Where can you be reached?
Who is your general practitioner?
Where does the ill person live?
Since when was the person ill/having symptoms?
Does the ill person regularly take medication(s)?
Which medication(s) has the ill person taken within the past few hours?
The “Ärztefunkdienst” is available from 7:00pm until 7:00am during the week. During the weekend, they are available from Friday 7:00pm continuously until Monday 7:00am. On public holidays, they are available all day. They also have regular consultation hours (Pillergasse 20, 1150 Vienna): Friday, Saturday, and Sunday from 8:00am until 8:00pm.
However, in the event of a serious emergency, please go to the closest public hospital or call an ambulance. A list of hospitals is available here: https://www.wien.gv.at/english/health-socialservices/hospitals/.
Dentists are not listed on praxisplan.at. On the websites below, you can find a list of dentists in Vienna and a city map displaying the exact locations of dentists in your area. Usually, you have to arrange an appointment in advance to see a dentist. In case of severe pain or an emergency, you can see any available dentist without prior appointment.
For minor health problems and common conditions (e.g. colds, minor rashes), staff at Austrian pharmacies are professionally trained and can provide helpful information. Unless you see a doctor, please be aware that you can only get medicines available without prescriptions.
In Austria, pharmacies are usually open from 8:00am until 6:00pm during weekdays and between 8:00am and 12:00 noon on Saturdays. Emergency and night pharmacies can be found here. Please note that they charge an additional fee.
Counselling and psychological services
WU's Student Support
WU's Student Support offers a student counselling program as well as support for students with disabilities, chronic illnesses, mental disorders, and learning difficulties (see BeAble program). The offers are free of charge, confidential, and anonymous.
If you feel like you need support during your studies at WU, feel free to contact staff of the student support directly. You can find further information on the counselling program on the website of Student Engagement & Counselling.
Psychological Outpatient Clinic
This service is located next to Campus WU. Prices are based on your income and very reasonable:
Sigmund Freud University
Welthandelsplatz 3, ground floor, 1020 Vienna
Phone: +43 (01) 798 40 98 / 370
Please contact them beforehand to find out if you can get counseling in your first language.
The following services are offered by public institutions and are free of charge:
Psychological counseling for students
If you would like to speak to a professional about challenges you are facing during your studies, you can contact the Counseling Center for Students. Their offer is free of charge, confidential, and anonymous.
Further, this institution offers an interesting and useful online guide called "Coming to a new country", which is specifically adressing exchange students.
Lederergasse 35, 4th Floor, 1080 Vienna
Phone: +43 (0)1-402 30 91
Opening Hours: Monday through Friday 9:00am – 12:00noon, 1:00pm – 3:00pm
(On Tuesdays, only available in the afternoon)
Social services hotline for Vienna (Sozialruf der Stadt Wien)
If you would like to speak to a social worker about problems you are facing in your life, contact the social services hotline for Vienna.
Phone: +43 1 53377 77
Opening Hours: daily from 8:00am – 8:00pm
Social Psychiatric Emergency Service (Sozialpsychiatrischer Notdienst)
In cases of serious mental health problems, contact the social psychiatric emergency service. You will be able to speak with trained psychiatrists.
Important emergency phone numbers in Austria
Fire Department: 122
Emergency Medical Services: 144
European Emergency Phone Number (EU-wide): 112