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Instructions

Access frequently needed instructions using the following overview. All available pdf-instructions - as well as additional information - can be found directly on the service pages.

  • Do you have questions or would you like to submit feedback?
    Simply write us an email: hotline@wu.ac.at.

  • Do you need individual support using our services?
    Just visit us in person at the <link https: www.wu.ac.at it contact openinghours>IT Support Center.

Most frequently used Instructions

 

The following services are equally relevant for WU students and WU employees.

Account

Additional information: account management

Email Microsoft Exchange Online

for WU employees

  • Information is available on the page Email Microsoft Exchange Online

    • Configuration details for email apps and clients

    • Export emails with MS Outlook

    • Set up a delegate for your email account

    • Mail merge for bulk mailings

    • Set up out-of-office notifications

E-Mail Klassik (IMAP)

for WU students and employees

Additional information: Email classic

Email Office 365

for WU students

Additional information: E-Mail Office 365

Plug & Study Rooms

Additional information: P&S Rooms

VPN

Wireless LAN (Wi-Fi)

Two-factor Authentication (2FA)

2FA is mandatory at WU Vienna.

WU faculty and staff read more about 2FA in these WU memo articles:

Important!

  • Students at WU Vienna must have a registered second factor by June 30, 2026 without exception.

  • SMS as a second factor is no longer supported. Already registered cell phone numbers cannot be used for 2FA anymore. Please contact hotline@wu.ac.at for switching to an Authenticator app.

  • New employees and new students at WU Vienna automatically register the second factor when they login with their WU account for the first time.

More Instructions

The following instructions are only relevant for WU employees - a login for the WU Intranet is required.

Account Management

Additional information: Account Management

Employee Cell Phones

Additional information: Employee cell phones

Microsoft Teams

Print, Fax, Scan

Additional information: Printing & Scanning, Fax Services

Service Desk

Software Center

Additional information: Software for Workstations

Software-based Phone Calls

Additional information: Software-based Phone Calls

Storing and Sharing Files

Additional information: Data Storage, Sharing Files

Workplace Telephones

Additional information: Workplace Telephones, Voicemail