IT-SERVICES operates six PC labs at two locations which can be used for courses, internal trainings and individual work by all WU members during opening hours.
Available PC Labs
|Room ID||Designated Use, Equipment|
24 computers plus 1 teacher's PC; Windows 10
41 computers plus 1 teacher's PC; Windows 10
35 computers plus 1 teacher's PC; Windows 10
30 computers plus 1 teacher's PC; Windows 10
50 computers plus 1 teacher's PC; Windows 10;
40 computers plus 1 teacher's PC; Windows 10;
Teaching labs are primarily intended for courses, practice labs for individual work. Please consider that using the PC labs for teaching always has priority over using them for free practice.
The workstation rooms of the Department of Information Systems & Operations are not managed by IT-SERVICES. The equipment and software availability is different from what is described here.
Visit the opening-hours-page for current operation times of the PC labs.
Please note that operation may be suspended for critical reasons.
Also refer to posted announcements and instructions on-site. In case of questions, contact our hotline (phone +43-1-31336-3000).
Your student ID card is required for access to the PC labs through the lock system during unattended operation times.
In case of unexpected problems during unassisted operation times, please contact the WU Security Center (phone +43-1-31336-4500) directly.
Please mind the Terms and Conditions of Use for PC Labs when using the PC labs. Thank you for your cooperation.
Printing & Scanning
As a WU student, you hold a "Studentprint" printing account that enables you to make printouts and copies in the PC labs. Send your print jobs from any computer in the PC labs on the WU campus. In addition, you can scan documents electronically using the "printers" (i.e. multifunctional devices).
All active WU students receive a free credit1) of up to 50 pages (A4, b/w) at the beginning of each semester. They can check their printing credits online and add additional credit through electronic payment (see Manage Printing Account instructions).
1) Use of the free credit is subject to the Studentprint terms and conditions (pdf, German only).
Printing, copying, and scanning
You must log in to the multifunctional devices before you can use them. A convenient way of doing so is using an NFC-enabled medium (e.g. your student ID card, bank card, cell phone, etc.). The first time you use the NFC medium, you need to associate the medium with your printing account.
Only the last medium associated with your account will enable you to use the printer.
You are solely responsible for handling as well as maintaining access to the registered NFC medium yourself. If you lose your NFC medium, you must promptly register another NFC medium with the printer to prevent misuse (as stated in the Studentprint terms and conditions).
Tip: Please take a look at the FAQ on Studentprint also
Printouts and copies are charged with the following prices. Scanning of documents is free of charge until further notice.
|A4, black/white (per page)||EUR 0,10|
|A4, color (per page)||EUR 0,40|
Printer Locations & Support
Click on a location to see it on the campus map.
|LC (Learning Center)||TC (Teaching Center)|
|Adjoining area of the PC labs|
|Teaching lab TC.-1.61|
|PC Lab Support|
|IT Service Desk|
Level 0, TC
Our employees on site
help you with poor-quality-printouts or error messages on the printers (= multifunction devices)
support you in operating the printers and managing your print account
Read additional information in the Studentprint FAQs.
Reservation of PC Labs
PC labs can be reserved for events that are not registered in the course catalog (VVZ) because they were applied for in the course of the semester. In this case, please use the Room Booking System ROOMS (also see ROOMS Booking Guidelines issued by the Teaching Coordination). Your reservation will be processed by IT-SERVICES and you will be informed by email about the further procedure.
If regular courses (i.e. courses that are registered in the course catalog) do not take place in the PC labs (e.g. due to postponements), please cancel the booking in ROOMS. Then these PC labs can be booked for other events.
FAQs on PC Labs
Which software is available in the PC labs?
Software installed in the PC Labs (as of winter term 2021/22):
7-Zip (Version 188.8.131.52)
Acrobat Reader DC (Version 2020 - Classic Track)
AnyLogic Personal Learning Edition (Version 184.108.40.206)
ArcGIS (Version 10.8.1.14362) with WiGeoNetwork (Version 10.8.0.0) und ArcAustria
ArcGIS Pro (Version 2.8.29751.0)
ARIS Architect (Version 10.0.13.1491639)
Audacity (Version 220.127.116.11)
CrimeStat (Version 18.104.22.168)
Eclipse (Version 2019-09) with SAP HANA Tools
EndNote 20 (Version 22.214.171.12441)
EViews (Version 12 Patch 2021-09-01)
FileZilla (Version 126.96.36.199)
IBM Cplex (Version 188.8.131.52)
IBM SPSS Statistics (Version 184.108.40.206)
IBM SPSS Amos (Version 220.127.116.11)
Irfanview (Version 18.104.22.168)
LibreOffice (Version 22.214.171.124)
MariaDB ODBC Connector (Version 126.96.36.199)
Matlab (Version R2020a)
MAXQDA (Version 188.8.131.52)
Microsoft Office Professional Plus (Version 2016) with language packs AR/DE/EN/ES/FR/IT/RU
Microsoft Power BI Desktop (Version 2.97.861.0)
Microsoft Silverlight (Version 5.1.50918.0)
Microsoft Teams (184.108.40.20661 - only on teacher's PC)
Miktex (Version 21.1.0)
Mozilla Firefox (Version 91 - Extended Support Release)
MySQL Net Connector (Version 220.127.116.11)
MySQL ODBC Connector (Version 18.104.22.168)
Netlogo (Version 22.214.171.124)
Notepad++ (Version 126.96.36.199)
Pajek (Version 188.8.131.52)
Palisade DecisionTools Suite (Version 184.108.40.206)
PuTTY (Version 0.76.0.0)
PyScripter (Version 220.127.116.11)
Python (Version 3.9.7546.0)
R (Version 18.104.22.168)
RStudio (Version 1.4.1717.0)
Rtools (Version 22.214.171.124)
SAP Analysis für Microsoft Office (Version 2.7.801.1780)
SAP GUI (Version 7.50 Patchlevel 4)
SAS (Version 126.96.36.199)
SAS JMP Pro (Version 188.8.131.52)
SMART Notebook (Version 20.1.2121.0 - only on teacher's PC)
Stata (Version 184.108.40.206)
TeXnicCenter (Version 2.02.0.0)
Tinn-R (Version 8.01.03.05)
VLC Media Player (Version 220.127.116.11)
WinSCP (Version 18.104.22.168)
Wolfram Mathematica (Version 22.214.171.124)
Zoom (Version 5.7.522.0 - only on teacher's PC)
Who will help me if I have problems with the installed software?
For the PC labs in the LC there are IT-Assistants on-site, who will help you with problems or answer your questions.
For assistance in the TC, contact the staff at the IT Service Desk (show location).
How to use the lock system outside the operating hours?
Please refer to our lock system instructions (pdf) on how to use the double door system correctly.
Contact the WU Security Center in case of any problems (phone + 43-1-31336-4500).
FAQs Studentprint Printing Account
How does printing work in the PC labs?
WU students have a printing account. This account must have a positive balance. You can manage your printing account online.
Create a print job on one of the computers in the PC labs on campus. Then use one of the printers marked "Studentprint" (see the Printer Locations & Support section above).
Please note: The use of your Studentprint printing account is subject to the Studentprint Terms & Conditions.
Allgemeine Bedingungen für das Drucken und Kopieren in den PC-Räumen der WU Wien (Studentprint) (i.e. General terms and conditions for printing and copying in the PC labs of WU Vienna (Studentprint))
How can I add printing credits?
You can add additional credit to your Studentprint printing account (e.g. via credit card or instant bank transfer).
To do this, log in to the Controlpanel application
Open the menu My account > Printing account > Manage credits
Follow the instructions on the web portal
The Manage printing account instructions (pdf) will guide you.
Why can't I make printouts / copies?
The costs for your print job are displayed on the printer. If these costs exceed your available printing credits, the entire print job is rejected.
Copies, on the other hand, can be made until the value of a single copy exceeds your printing account balance before printing that page. As a result, not all previously scanned copies may be printed.
In either case, you will need additional credit on your Studentprint printing account to complete the task (see the Manage Printing Account instructions).
Lost the NFC medium - what should I do?
To prevent misuse of your Studentprint account, you must quickly register another NFC medium at the printer, if you lose the registered NFC medium (e.g. your student ID card). If you are not able to visit the WU campus, report the loss to email@example.com and include a picture of your current photo ID with your message.
What happens when my WU account expires?
Your WU account entitles you to use all WU online services, which you need for your studies. When you finish your studies at WU or miss the re-registration deadline for the current semester, your WU account gets deactivated. As a result, you will lose access to WU's online services - including your printing account.
Therefore, please remember to request repayment for unused printing credits from your printing account before your WU account expires (see Managing your printing account).
Who can help me with questions?
Payment: If you have problems with payments in Self-Service, please contact the payment service provider (PayUnity.Flex) and your bank first.
Account balance: We will assist you with your inquiry via firstname.lastname@example.org providing information about your Studentprint account balance at WU.
Multifunctional devices and handling:
During night hours at the LC building (aka "unattended operation"), contact us via email@example.com. Please describe the problem as precisely as possible. We will process your request on the next working day.
Important: If you claim poor-quality printouts via email, please include the number of affected pages as well as photo proof of the faults in question.