Our Services
Remote access to IT services
In course of the current situation, IT-SERVICES offers WU employees the opportunity to access special WU IT services remotely. However, we kindly ask you to access WU's IT services preferably via the web. This includes in particular
access to emails via https://owa.wu.ac.at and
access to files via https://owncloud.wu.ac.at
For information on the temporarily active services for remote access, please visit https://swa.wu.ac.at/en/it/services/remote-access
Remote access to your workstation computer
Call forwarding using Skype for Business and telephone reachability under the regular extension
Electronic Ressources of the University Library
WU employees can use electronic resources (databases, eBooks, eJournals) via remote access (requires an active VPN connection).
Please note the updated information about the University Library.
You can find information on our services in the categories below. In addition, we provide frequently asked questions, instructions and policies in each service description.
Please note that some information about our services can only be accessed by WU employees on the Intranet pages of IT-SERVICES (a login may be required).
Search for Services
An overview of all our services is available at Services A-Z.
Account & Email
How you can manage your WU account. Details about email systems and how WU employees can manage mailing lists.
Classroom Technology & Events
Learn more about available technology in teaching and event rooms as well as in the PC labs.
Data & Security
Information on backup, storage and management of data for WU employees. Important recommendations on IT-security for all users.
Information Services
Read about the Interactive Campus Map, the telephone directory, public terminals and the emergency information services.
IT Support
Read about IT-hotline, Service Desk (formerly "Helpdesk") and how to get loaner equipment. WU employees learn more about on-site support at their workplace.
Network & Infrastructure
How to connect devices to Wi-Fi and VPN. WU employees can also read details about infrastructure and network-based services.
Teaching & Administration
Learn more about the BACH administrative applications and their contact persons and get an overview of the room booking system “ROOMS”.
Telecommunication Services
Information on WU’s telephone system and voicemail only accessible to WU employees. Details about video conferencing systems.
Web, Video & Streaming
Information on Web-CMS and Intranet, conducting surveys, photography services, video production incl. streaming and IPTV.
Workplace & Software
Details on IT equipment at the workplace (for WU employees), e.g. PCs, monitors, notebooks and tablet computers. Information about the u:book campaign.