Instructions

Access frequently needed instructions using the following overview. All available pdf-instructions - as well as additional information - can be found directly on the service pages.

Do you have questions or would you like to submit feedback?
Simply write us an email: hotline@wu.ac.at.
Do you need individual support using our services?
Just visit us in person at the IT Support Center.

Most frequently used Instructions

The following services are equally relevant for WU students and WU employees.

Account

Additional information: account management

Changing your passwords (Account password, Wi-Fi password)
How to get a new password (in case you forgot)
Prerequisite: a cell phone already registered with your account
Registering a cell phone

Email Microsoft Exchange

for WU employees

Additional information: E-Mail Microsoft Exchange

Android
Apple iOS | iPhone
also applicable for Apple Mail on Mac OS
Export emails with MS Outlook
(e.g. when handing over business emails to your successor)
Linux with Evolution client
MacOS with MS Outlook
Mail Merge for Bulk Mailings
Merge Outlook Calendars
Outlook on the Web - Webmail (owa.wu.ac.at)
Windows with MS Outlook

E-Mail Klassik (IMAP)

for WU students and employees

Additional information: Email classic

Email Office 365

for WU students

Additional information: E-Mail Office 365

PC Labs

Additional information: PC Labs

VPN

How to establish a VPN connection with WU

Wireless LAN (Wi-Fi)

Secure Setup using eduroam CAT
Connection data and configuration details
(Android, iOS, Windows, mac OS)
Wi-Fi for conference participants (wu-conference)

More Instructions

The following instructions are only relevant for WU employees - a login for the WU Intranet is required.

Account Management

Additional information: Account Management

Functions in the Controlpanel application

Employee Cell Phones

Additional information: Employee cell phones

App "My T-Mobile" (similar to "My Magenta")
How to use the bill separation option
GSM-Codes for Magenta (formerly T-Mobile)

Microsoft Teams

Print, Fax, Scan

Additional information: Printing & Scanning, Fax Services

Canon PrintAnywhere for Apple MacOS
Canon PrintAnywhere for Linux
Printer Setup (Knowledgebase Article)
Log in at the WU service desk is required

Service Desk

Quick Reference Guide for using the ticket system

Software Center

Additional information: Software for Workstations

How the Software Center works

Software-based Phone Calls

Additional information: Software-based Phone Calls

Storing and Sharing Files

Additional information: Data Storage, Sharing Files

WU ownCloud

Workplace Telephones

Ergänzende Informationen: Workplace Telephones, Voicemail

We continuously update and expand the instructions available.
Your feedback and requests are appreciated - please contact hotline@wu.ac.at.

Name	Purpose	Lifetime	Provider
CookieConsent	Saves your consent to using cookies.	30 days	WU
site-popup	Saves if popup was filled or closed.	30 days	WU
BACH_PRXY_ID	To be able to display some WU-specific content, it is necessary that some information must be accessed by back-end WU systems. Required to assign the appropriate answer to a request.	20 years	WU
BACH_PRXY_SN	To be able to display some WU-specific content, it is necessary that some information must be accessed by back-end WU systems. Required to assign the appropriate answer to a request.	session	WU
fe_typo_user	Required for login and access to protected content or for editing the user’s personal profile.	session	WU
be_typo_user	Required for login and editing content in the TYPO3 back end.	session	WU
be_lastLoginProvider	Stores the last method used for logging in to the TYPO3 back end.	90 days	WU
ASP.NET_SessionId	Required for assigning visitors to forms.	session	WU (forms.wu.ac.at)
__RequestVerificationToken	Required to protect forms against attacks.	session	WU (forms.wu.ac.at)
ESRASOFTSID	Required for identifying the logged-in user in the Business Language Center’s course registration system.	session	WU (esrasoft.wu.ac.at)
esraSoftWiData	Required to track the language and language courses selected by the user.	session	WU (esrasoft.wu.ac.at)
esraSimpleSAMLAuthToken	Required for identifying WU employees during the course registration process.	session	WU (esrasoft.wu.ac.at)
esraSimpleSAML	Required for identifying WU employees during the course registration process.	session	WU (esrasoft.wu.ac.at)
SimpleSAML	Required for identifying WU employees during the course registration process.	session	WU (esrasoft.wu.ac.at)

Name	Purpose	Lifetime	Provider
_pk_id	Used by Matomo Analytics to store a few details about the user, such as the unique visitor ID.	30 days	WU (piwik.wu.ac.at)
_pk_ref	Used by Matomo Analytics to store the attribution information, the referrer initially used to visit the website.	6 months	WU (piwik.wu.ac.at)
_pk_ses	Created by Matomo Analytics, short-lived cookies used to temporarily store data for the current visit.	1 hours	WU (piwik.wu.ac.at)