Instructions
Access frequently needed instructions using the following overview. All available pdf-instructions - as well as additional information - can be found directly on the service pages.
Do you have questions or would you like to submit feedback?
Simply write us an email: hotline@wu.ac.at.Do you need individual support using our services?
Just visit us in person at the IT Support Center.
Most frequently used Instructions
The following services are equally relevant for WU students and WU employees.
Account
Additional information: account management
Changing your passwords (Account password, Wi-Fi password)
How to get a new password (in case you forgot)
Prerequisite: a cell phone already registered with your account
Email Microsoft Exchange
for WU employees
Additional information: E-Mail Microsoft Exchange
Apple iOS | iPhone
also applicable for Apple Mail on Mac OSExport emails with MS Outlook
(e.g. when handing over business emails to your successor)
E-Mail Klassik (IMAP)
for WU students and employees
Additional information: Email classic
Email Office 365
for WU students
Additional information: E-Mail Office 365
PC Labs
Additional information: PC Labs
VPN
Wireless LAN
Additional information: Wi-Fi Connections
More Instructions
The following instructions are only relevant for WU employees - a login for the WU Intranet is required.
Account Management
Additional information: Account Management
Employee Cell Phones
Additional information: Employee cell phones
App "My T-Mobile" (similar to "My Magenta")
Microsoft Teams
Print, Fax, Scan
Additional information: Printing & Scanning, Fax Services
Printer Setup (Knowledgebase Article)
Log in at the WU service desk is required
Service Desk
Quick Reference Guide for using the ticket system
Software Center
Additional information: Software for Workstations
Software-based Phone Calls
Additional information: Software-based Phone Calls
Storing and Sharing Files
Additional information: Data Storage, Sharing Files
Workplace Telephones
Ergänzende Informationen: Workplace Telephones, Voicemail
We continuously update and expand the instructions available.
Your feedback and requests are appreciated - please contact hotline@wu.ac.at.