• Do you have questions or would you like to submit feedback?
  Simply write us an email: hotline@wu.ac.at.

• Do you need individual support using our services?
  Just visit us in person at the IT Support Center.

Most frequently used Instructions

The following services are equally relevant for WU students and WU employees.

Account

Additional information: account management

• Changing your passwords (Account password, Wi-Fi password)

• How to get a new password (in case you forgot)
  Prerequisite: a cell phone already registered with your account

• Registering a cell phone

Email Microsoft Exchange

for WU employees

Additional information: E-Mail Microsoft Exchange

• Android

• Apple iOS | iPhone
  also applicable for Apple Mail on Mac OS

• Export emails with MS Outlook
  (e.g. when handing over business emails to your successor)

• Linux with Evolution client

• MacOS with AppleMail

• MacOS with MS Outlook

• Mail Merge for Bulk Mailings

• Merge Outlook Calendars

• Outlook on the Web - Webmail (owa.wu.ac.at)

• Windows with MS Outlook

E-Mail Klassik (IMAP)

for WU students and employees

Additional information: Email classic

• Windows - Outlook

• Windows - Thunderbird

• MacOS - Outlook

• MacOS - Apple Mail

• iOS - Apple Mail (iPhone)

• Android Gmail

Email Office 365

for WU students

Additional information: E-Mail Office 365

• Android

• Apple iOS | iPhone

• Windows Microsoft Outlook

• Apple MacOS Microsoft Outlook

PC Labs

Additional information: PC Labs

• Lock System Instructions

• Terms and Conditions of Use for PC Labs

VPN

• How to establish a VPN connection with WU

Wireless LAN (Wi-Fi)

• Secure Setup using eduroam CAT

• Connection data and configuration details
  (Android, iOS, Windows, mac OS)

• Wi-Fi for conference participants (wu-conference)

More Instructions

The following instructions are only relevant for WU employees - a login for the WU Intranet is required.

Account Management

Additional information: Account Management

• Functions in the Controlpanel application

Employee Cell Phones

Additional information: Employee cell phones

• App "My T-Mobile" (similar to "My Magenta")

• How to use the bill separation option

• GSM-Codes for Magenta (formerly T-Mobile)

Microsoft Teams

• Creating Teams for Microsoft Teams in the Controlpanel application (wu memo)

• Update your account information in the mobile MS Teams app

• Troubleshooting: Clear the Cache of MS Teams app (Windows)

• Troubleshooting: Clear the Cache of MS Teams app (macOS)

Print, Fax, Scan

Additional information: Printing & Scanning, Fax Services

• Canon PrintAnywhere for Apple MacOS

• Canon PrintAnywhere for Linux

• Printer Setup (Knowledgebase Article)
  Log in at the WU service desk is required

Service Desk

• Quick Reference Guide for using the ticket system

Software Center

Additional information: Software for Workstations

• How the Software Center works

Software-based Phone Calls

Additional information: Software-based Phone Calls

• Skype for Business - Audio Setup & Making Calls

• Skype for Business - Contacts, Presence Info & Chat

• Skype for Business - Meetings

• Skype for Business - Sharing & Collaboration

• Skype for Business - Videoconference

Storing and Sharing Files

Additional information: Data Storage, Sharing Files

• WU Fileshares ("W drive") on macOS

• WU Fileshares ("W drive") on Windows

• Backup and Restore of File shares in Windows (PDF)

• WU ownCloud

Workplace Telephones

Additional information: Workplace Telephones, Voicemail

• Cisco 7841 - Login process

• Cisco 7841 - Quick Start Guide

• Cisco 8831 Conference Phone - Quick Start Guide

• Cisco 8851 - Login process

• Cisco 8851 - Quick Start Guide

• Cisco 8961 - Quick Start Guide

Two-factor Authentication

WU faculty and staff read more about 2FA in this WU memo article.

We continuously update and expand the instructions available.
Your feedback and requests are appreciated - please contact hotline@wu.ac.at.