By using a VPN connection, you receive an IP-address within the network address space of the WU. This allows you to access restricted services (e.g. library catalogs or databases) which can be located inside and outside the WU campus. WU employees or WU students can download the required VPN client application free of charge.
Installing GlobalProtect VPN Client
If you are using a private device, please install the GlobalProtect VPN Client from Palo Alto Networks.
On WU notebooks that you received from IT-SERVICES, the GlobalProtect Client is already installed. You can start the software and establish a connection right away. If necessary, WU employees can reinstall the VPN Client from the Software Center.
For desktop operating systems, you can download the installation files in the Controlpanel application. Please select the menu items > Other WU services > VPN at WU
For mobile operating systems please visit the app store of the manufacturer of your device
|Android||Please search for the app "GlobalProtect" from Palo Alto Networks in the App Store of the manufacturer of the device.|
|Apple iOS||Apple App Store|
Using the correct password
For connections to vpn.wu.ac.at, please use the password required for you:
|You log in as ...||Required Password|
|Employee (*)||WU account password|
|Student||WU Wi-Fi Password|
* includes all active employees of WU as well as former employees (account extended upon request) and external service providers with an ongoing contractual relationship with WU.
Establishing a VPN Connection
Start the VPN client and enter the following data:
look it up in the Controlpanel application: My account > Account information
|Password||see table above|
"using the correct password"
Frequently Asked Questions
Where can I download the GlobalProtect VPN Client?
Depending on the operating system of your device you can either download the GlobalProtect client from App-Stores or obtain the software from WU applications:
Hint for App Stores
Search for "GobalProtect" (without spaces) and use the latest version developed by Palo Alto Networks.
What do I have to consider when installing the software?
Software Version, Compatibility
WU systems currently provide you with the version GlobalProtect 5.0.x for download. Software versions in the app stores may differ.
Please refer to the Palo Alto Networks website to check which operating systems are supporting this version.
Installation on MacOS
In order to install GlobalProtect completely, you must allow loading the system software from developer "Palo Alto Networks". Please do so under > System settings > Security & Privacy > General. This security exception must be confirmed for macOS 10.13 and higher, otherwise no VPN connection to WU can be established.
Installation on Linux
Please refer to the website of Palo Alto Networks for details on how to install and use the GlobalProtect client.
How do I get updates for the VPN client?
Windows, Mac OS
The software will automatically update itself when used. This should work on all computers without admin rights.
The latest version is available for download in the Controlpanel application (https://controlpanel.wu.ac.at). Click > Other WU services > VPN at WU, in order to open the dowload page.
Android, Apple iOS
Please check the respective App Store for new versions of GlobalProtect from Palo Alto Networks.
Can I use Windows XP | Windows Vista to establish a VPN connection at WU?
Because Windows XP and Windows Vista are no longer supported, a VPN connection to WU cannot be established with these operating systems anymore.
What is the shared secret for the VPN connection at WU?
The VPN connection via IPsec is no longer offered. Thus there is no shared "secret". Please use the GlobalProtect application.