Depending on the operating system of your device you can either download the GlobalProtect client from App-Stores or obtain the software from WU applications:

• Use vpn.wu.ac.at to download installation packages for Windows and Mac OS.

• As an alternative you can log in to the Controlpanel application and download installation files for Linux, Windows and Mac OS. Click > Other WU services > VPN at WU, to get to the download page.

Software Version, Compatibility

WU systems currently provide you with the version GlobalProtect 5.2.x for download. Software versions in the app stores may differ.

Please refer to the Palo Alto Networks website to check which operating systems are supporting this version.

Installation on MacOS

In order to install GlobalProtect completely, you must allow loading the system software from developer "Palo Alto Networks". Please do so under > System settings > Security & Privacy > General. This security exception must be confirmed for macOS 10.13 and higher, otherwise no VPN connection to WU can be established.

Installation on Linux

Please refer to the website of Palo Alto Networks for details on how to install and use the GlobalProtect client.

1. Are you using the "GlobalProtect" software to establish a VPN connection with WU?

The previous software Cisco AnyConnect is not in use anymore. Please install and use the GlobalProtect VPN client to establish a VPN connection with WU.
You can download the software via the Controlpanel application (or from the default app store of your mobile device).

2. Are you connected to Wi-Fi?

Please check if you can visit websites like bloomberg.com or google.com.

3. Is your operating system up-to-date?

Please check for available system updates and install them. After that, restart your device.

The Palo Alto Networks website shows operating systems on which you can use the current version of the GlobalProtect VPN client.

4. Are you using an Apple device?

In mac OS, got to System Preferences > Security & Privacy > General. Check whether loading the system software from developer "Palo Alto Networks" is allowed (see What do I have to consider when installing the software?).

5. Are you using the latest version of GlobalProtect?

The client application should update itself when you connect to WU.
To be sure, check that your app version matches the version number in the Controlpanel application: Controlpanel > Other WU services > VPN at WU. The version number of the installed app is displayed in the About menu.

6. Are you using the required password?

• WU students use their Wi-Fi password and their WU user name (h+student-ID-number).

• WU faculty and staff use their account password and their WU user name.

If you have forgotten your WU passwords, please log in to the Controlpanel application and set a new account password or Wi-Fi password.

7. Is the portal address set correctly?

1. Access the Settings menu.

2. On the General tab, in the Portals section, select the displayed portal address. Then click the Delete button (see image below).

3. In the same window, click the Add button.

4. Enter vpn.wu.ac.at as the correct portal address and click OK.

5. Please restart your device.

6. When establishing a VPN connection again, use the login data described in the Establishing a VPN connection section.

 

8. Is your WU user name stated correctly?

1. Access the Settings menu

2. Check your username on the tab General, in the section Account.
   It must be identical to the username indicated in the Controlpanel application - cf. Controlpanel > Other WU services > VPN at WU

3. To remove an incorrect username, click the Logout button to the right of the username

4. Close the GlobalProtect Settings window and establish a new VPN connection with WU

5. Enter your login data as described in section Establishing a VPN connection

 

9. Are you using a software firewall?

Disable your software firewall as a test. Now check whether GlobalProtect can connect to the WU network. If it does, you may need to adjust the rules for your software firewall.

10. A VPN connection is still not possible?

The GlobalProtect application may not be installed correctly.

1. First, please uninstall the GlobalProtect app.

2. Then download the latest version of the app via the Controlpanel application: Controlpanel > Other WU services > VPN at WU.

3. Install the latest version. Make sure to consider the installation recommendations.

4. Establish a VPN connection with WU by using your WU username and the password required by you.

 

11. What to do if the VPN connection still does not work?

Please write us at hotline@wu.ac.at and provide the following data:

1. What operating system are you using?

2. When did you try to establish a VPN connection (date/s and time/s)?

3. Which settings did you use? Please attach a screenshot, if applicable.

4. What IPv4 address is assigned to your device after a connection attempt?
   You can get your IPv4 address via the website www.wieistmeineip.at, for example. If you are connected to the WU network via VPN, the address starts with 137.

 

Windows, Mac OS

The software will automatically update itself when used. This should work on all computers without admin rights.

Linux

The latest version is available for download in the Controlpanel application (https://controlpanel.wu.ac.at). Click > Other WU services > VPN at WU, in order to open the dowload page.

Android, Apple iOS

Please check the respective App Store for new versions of GlobalProtect from Palo Alto Networks.

Because Windows 7, Windows XP and Windows Vista are no longer supported, a VPN connection to WU cannot be established with these operating systems anymore.

The VPN connection via IPsec is no longer offered. Thus there is no shared "secret". Please use the GlobalProtect application.