VPN Connections

By using a VPN connection, you receive an IP-address within the network address space of the WU. This allows you to access restricted services (e.g. library catalogs or databases) which can be located inside and outside the WU campus. WU employees or WU students can download the required VPN client application free of charge.

Installing GlobalProtect VPN Client

If you are using a private device, please install the GlobalProtect VPN Client from Palo Alto Networks.
On WU notebooks that you received from IT-SERVICES, the GlobalProtect Client is already installed. You can start the software and establish a connection right away. If necessary, WU employees can reinstall the VPN Client from the Software Center.

Installation Files

For desktop operating systems, you can download the installation files in the Controlpanel application. Please select the menu items > Other WU services > VPN at WU
For mobile operating systems please visit the app store of the manufacturer of your device

IMPORTANT

Please read the advice for installing the software in the FAQs
You can currently download release 5.2.x of the GlobalProtect app
The current release does not run on Windows 7 - please upgrade to Windows 10 (cf. instructions on the Internet)

Windows	Controlpanel Other WU Services > VPN at WU
Mac OS	Controlpanel Other WU Services > VPN at WU
Linux	Controlpanel Other WU Services > VPN at WU
Android	Please search for the app "GlobalProtect" from Palo Alto Networks in the App Store of the manufacturer of the device.
Apple iOS	Apple App Store

Using the correct password

For connections to vpn.wu.ac.at, please use the password required for you:

You log in as ...	Required Password
Employee (*)	WU account password
Student	WU Wi-Fi Password

^{* includes all active employees of WU as well as former employees (account extended upon request) and external service providers with an ongoing contractual relationship with WU.}

Establishing a VPN Connection

Start the VPN client and enter the following data:

Portal address	vpn.wu.ac.at
Username	WU username _{please check the Controlpanel application: My account > Account information}
Password	see table above "using the correct password"

Frequently Asked Questions

Where can I download the GlobalProtect VPN Client?

What do I have to consider when installing the software?

I don't get a VPN connection - how can I solve this?

1. Are you using the "GlobalProtect" software to establish a VPN connection with WU?

The previous software Cisco AnyConnect is not in use anymore. Please install and use the GlobalProtect VPN client to establish a VPN connection with WU.
You can download the software via the Controlpanel application (or from the default app store of your mobile device).

Important

If you have more than one VPN client installed, please ensure that only the GlobalProtect client is running. Using multiple VPN clients simultaneously causes malfunctions.
On WU devices centrally managed by IT-SERVICES, the GlobalProtect client is already installed. If the application is missing, please install it again from the Software Center.

2. Are you connected to Wi-Fi?

Please check if you can visit websites like bloomberg.com or google.com.

3. Is your operating system up-to-date?

Please check for available system updates and install them. After that, restart your device.

The Palo Alto Networks website shows operating systems on which you can use the current version of the GlobalProtect VPN client.

4. Are you using an Apple device?

In mac OS, got to System Preferences > Security & Privacy > General. Check whether loading the system software from developer "Palo Alto Networks" is allowed (see What do I have to consider when installing the software?).

5. Are you using the latest version of GlobalProtect?

The client application should update itself when you connect to WU.
To be sure, check that your app version matches the version number in the Controlpanel application: Controlpanel > Other WU services > VPN at WU. The version number of the installed app is displayed in the About menu.

[Translate to English:] GlobalProtect-Client: Menüpunkt "Über"

6. Are you using the required password?

WU students use their Wi-Fi password and their WU user name (h+student-ID-number).
WU faculty and staff use their account password and their WU user name.

If you have forgotten your WU passwords, please log in to the Controlpanel application and set a new account password or Wi-Fi password.

7. Is the portal address set correctly?

Access the Settings menu.
On the General tab, in the Portals section, select the displayed portal address. Then click the Delete button (see image below).
In the same window, click the Add button.
Enter vpn.wu.ac.at as the correct portal address and click OK.
Please restart your device.
When establishing a VPN connection again, use the login data described in the Establishing a VPN connection section.

[Translate to English:] GlobalProtect Einstellungen: Hinterlegte Portal-Adresse löschen

8. Is your WU user name stated correctly?

Access the Settings menu
Check your username on the tab General, in the section Account.
It must be identical to the username indicated in the Controlpanel application - cf. Controlpanel > Other WU services > VPN at WU
To remove an incorrect username, click the Logout button to the right of the username
Close the GlobalProtect Settings window and establish a new VPN connection with WU
Enter your login data as described in section Establishing a VPN connection

Note for WU employees

If your username is suggested as "ad-wu-wien\username" per default, please delete "ad-wu-wien\".

9. Are you using a software firewall?

Disable your software firewall as a test. Now check whether GlobalProtect can connect to the WU network. If it does, you may need to adjust the rules for your software firewall.

10. A VPN connection is still not possible?

The GlobalProtect application may not be installed correctly.

First, please uninstall the GlobalProtect app.
Then download the latest version of the app via the Controlpanel application: Controlpanel > Other WU services > VPN at WU.
Install the latest version. Make sure to consider the installation recommendations.
Establish a VPN connection with WU by using your WU username and the password required by you.

11. What to do if the VPN connection still does not work?

Please write us at hotline@wu.ac.at and provide the following data:

What operating system are you using?
When did you try to establish a VPN connection (date/s and time/s)?
Which settings did you use? Please attach a screenshot, if applicable.
What IPv4 address is assigned to your device after a connection attempt?
You can get your IPv4 address via the website www.wieistmeineip.at, for example. If you are connected to the WU network via VPN, the address starts with 137.

Name	Purpose	Lifetime	Provider
CookieConsent	Saves your consent to using cookies.	30 days	WU
site-popup	Saves if popup was filled or closed.	30 days	WU
BACH_PRXY_ID	To be able to display some WU-specific content, it is necessary that some information must be accessed by back-end WU systems. Required to assign the appropriate answer to a request.	20 years	WU
BACH_PRXY_SN	To be able to display some WU-specific content, it is necessary that some information must be accessed by back-end WU systems. Required to assign the appropriate answer to a request.	session	WU
fe_typo_user	Required for login and access to protected content or for editing the user’s personal profile.	session	WU
be_typo_user	Required for login and editing content in the TYPO3 back end.	session	WU
be_lastLoginProvider	Stores the last method used for logging in to the TYPO3 back end.	90 days	WU
ASP.NET_SessionId	Required for assigning visitors to forms.	session	WU (forms.wu.ac.at)
__RequestVerificationToken	Required to protect forms against attacks.	session	WU (forms.wu.ac.at)
ESRASOFTSID	Required for identifying the logged-in user in the Business Language Center’s course registration system.	session	WU (esrasoft.wu.ac.at)
esraSoftWiData	Required to track the language and language courses selected by the user.	session	WU (esrasoft.wu.ac.at)
esraSimpleSAMLAuthToken	Required for identifying WU employees during the course registration process.	session	WU (esrasoft.wu.ac.at)
esraSimpleSAML	Required for identifying WU employees during the course registration process.	session	WU (esrasoft.wu.ac.at)
SimpleSAML	Required for identifying WU employees during the course registration process.	session	WU (esrasoft.wu.ac.at)

Name	Purpose	Lifetime	Provider
_pk_id	Used by Matomo Analytics to store a few details about the user, such as the unique visitor ID.	30 days	WU (piwik.wu.ac.at)
_pk_ref	Used by Matomo Analytics to store the attribution information, the referrer initially used to visit the website.	6 months	WU (piwik.wu.ac.at)
_pk_ses	Created by Matomo Analytics, short-lived cookies used to temporarily store data for the current visit.	1 hours	WU (piwik.wu.ac.at)

VPN Connections

Installing GlobalProtect VPN Client

Installation Files

Using the correct password

Establishing a VPN Connection

Frequently Asked Questions

Where can I download the GlobalProtect VPN Client?

Hint for App Stores

What do I have to consider when installing the software?

Software Version, Compatibility

Installation on MacOS

Installation on Linux

I don't get a VPN connection - how can I solve this?

1. Are you using the "GlobalProtect" software to establish a VPN connection with WU?

2. Are you connected to Wi-Fi?

3. Is your operating system up-to-date?

4. Are you using an Apple device?

5. Are you using the latest version of GlobalProtect?

6. Are you using the required password?

7. Is the portal address set correctly?

8. Is your WU user name stated correctly?

9. Are you using a software firewall?

10. A VPN connection is still not possible?

11. What to do if the VPN connection still does not work?

How do I get updates for the VPN client?

Windows, Mac OS

Linux

Android, Apple iOS

Can I use Windows 7 or Windows XP to establish a VPN connection at WU?

What is the shared secret for the VPN connection at WU?