Email Contact
IT-SERVICES runs a ticket system to assist you with support requests. At https://support.wu.ac.at you can submit your questions directly to IT support. Please select one of the provided forms that suits your inquiry best so that our staff can answer it as quickly as possible.
You can also reach us by telephone via the IT-Hotline (01-31-336-3000).
Additionally, you can contact us by the following email addresses.
| Email Contact | Designated Use |
|---|---|
| hotline@wu.ac.at | General questions concerning IT services at WU Campus. |
| av-support@wu.ac.at | For questions regarding audio-visual media technology in teaching rooms and for or during events (e.g. equipment, setup of additional devices as well as appointments for on-site inspections). |
| iptv@wu.ac.at | Questions about available broadcasts or requests for adding specific broadcast stations to the program portfolio. |
| it-security@wu.ac.at | Reporting incidents and shortcomings or deficiencies regarding IT and information security (cf. obligation to report). |
| phishing.alert@wu.ac.at | Report unusual emails that you receive on your WU address(es). Important: Please attach the suspicious messages to your report to us, so that we can investigate them more closely. |
| disclosure@wu.ac.at | Security researchers can use this address to contact us regarding matters mentioned in our responsible disclosure. |
| reserwution@wu.ac.at | Inquires concerning borrowing presentation media and presentation media reservations (e.g. laptop computers, projectors, DVD drives, etc.) |
| survey@wu.ac.at | Support for creating and conducting surveys with the open source tool "Lime Survey". |
| telefon@wu.ac.at | Raising requests about WU's telephone services (workplace telephones and employee cell phones, etc.). |
| telvz@wu.ac.at | Reporting the installation or changes of phone extensions. |
| wutv@wu.ac.at |
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