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Email Contact

IT-SERVICES runs a ticket system to assist you with support requests. At https://support.wu.ac.at you can submit your questions directly to IT support. Please select one of the provided forms that suits your inquiry best so that our staff can answer it as quickly as possible.

You can also reach us by telephone via the IT-Hotline (01-31-336-3000).

Additionally, you can contact us by the following email addresses.

Email ContactDesignated Use
hotline@wu.ac.atGeneral questions concerning IT services at WU Campus.
av-support@wu.ac.atFor questions regarding audio-visual media technology in teaching rooms and for or during events (e.g. equipment, setup of additional devices as well as appointments for on-site inspections).
it-security@wu.ac.atReporting incidents and shortcomings or deficiencies regarding IT and information security (cf. obligation to report).
phishing.alert@wu.ac.atReport unusual emails that you receive on your WU address(es).
Important:
Please attach the suspicious messages to your report to us, so that we can investigate them more closely.
disclosure@wu.ac.atSecurity researchers can use this address to contact us regarding matters mentioned in our responsible disclosure.
reserwution@wu.ac.atInquires concerning borrowing presentation media and presentation media reservations (e.g. laptop computers, projectors, DVD drives, etc.)
survey@wu.ac.atSupport for creating and conducting surveys with the open source tool "Lime Survey".
telefon@wu.ac.atRaising requests about WU's telephone services (workplace telephones and employee cell phones, etc.).