We would like to invite you to submit your work to the following conference track, supported by two of our institute members:

ICT Design, Development, and Service Management (Track 03)

This track is part of the International Conference on Information Resources Management (CONF-IRM) 2016, held in The Waterfront - Cape Town, South Africa.

Submission deadline: January 10, 2016

Track coverage

This track is a broad-based call for research aimed at designing and developing ICTs with a special emphasize on Service Management. In this track we seek to explore the status of international research about the ways in which new ICT designs allow organizations to store and process information and contemporary avenues for ICT development. By this we mean, how organizations extract value from ICTs through, e.g., effective strategy, design and development processes. This includes the general application and understanding of Service Management as well as how the ideas relate to IT services.

Recommended Topics

This track encourages the submission of research papers, research-in-progress papers, teaching cases, and panel proposals in the following areas (but not limited to)

> Reqirements engineering	> Service strategy
> ICT evaluation and decision making	> Service design
> Make or buy decisions	> Service transition
> ICT development methodologies	> Service continuity management
> Software processes and process improvement	> Continual service improvement
> Metrics and maturity models	> Service offerings and agreements
> Service innovation and management	> ICT projects and program management
> Best practice in IT service	> Service performance management
> Service desk and incident management

Important Dates

Submission deadline: January 10, 2016
Notification of submission decision: February 21, 2016
Final submission due date for accepted papers: March 16, 2016
Early registration deadline: March 23, 2016

For further information please visit the conference homepage: http://conf-irm2016.uct.ac.za/