Hintere Außenansicht des D2 Gebäudes

Healthcare management

Der Inhalt dieser Seite ist aktuell nur auf Englisch verfügbar.

Healthcare management

In this research cluster, we deal with various challenges within the healthcare sector. We focus on various topics such as resource and personal planning, inclusive and non-discriminatory patient services, quality perceptions and service reputation, and digital transformation of healthcare services—including the ethical aspects of it. We apply a multidisciplinary approach and put high value on practical relevance of our research insights.

Relevant publications

  • Gross, H.P., Ingerfurth, S., & Willems, J. 2021. Employees as reputation advocates: Dimensions of employee job satisfaction explaining employees’ recommendation intention. Journal of Business Research. 134: 405-413. DOI: 10.1016/j.jbusres.2021.05.021

  • Willems, J., & Ingerfurth, S. 2018. The quality perception gap between employees and patients in hospitals. Health Care Management Review. 43(2): 157-167. DOI: 10.1097/HMR.0000000000000137

  • Willems. J., Schmidthuber, L., Vogel, D., Ebinger, F., & Vanderelst, D. 2022. Ethics of robotized public services: The role of robot design and its actions.  Government Information Quarterly. 39(2),101683. DOI: 10.1016/j.giq.2022.101683

  • Vanderelst, D., Jorgenson, C., Ozkes, A.I. & Willems, J. 2023. Are robots to be created in our own image? Testing the ethical equivalence of robots and humans. International Journal of Social Robotics. (15):85-99.DOI: 10.1007/s12369-022-00940-8

  • Pihl-Thingvad, S., Welling Hansen, S., Winter. V., Schelde Hansen, M, & Willems, J. 2020. Public managers’ role in creating workplace social capital (WSC) and its effect on employees’ well-being and health – a protocol of a longitudinal cohort study (PUMA-WSC). BMJ Open. 10 (e039027), 1-8. DOI: 10.1136/bmjopen-2020-039027

  • Bidee, J., Vantilborgh, T., Pepermans, R., Willems, J., Jegers, M., & Hofmans, J. 2017. Daily motivation of volunteers in healthcare organizations: relating team inclusion and intrinsic motivation using self-determination theory. European Journal of Work and Organizational Psychology. 26(3): 325-336. DOI:



Within the FWF project on bureaucratic reputation and stereotypes, some of the studies focus on the particular context of healthcare management. In particular, we focus on challenges of hospital reputation management, as well as challenges related to mutual stereotypes, about patients but also about healthcare workers.