IT Support Center
The IT Support Center serves as a central point of contact for WU employees and students on IT related questions. This is where your support requests (via service desk and hotline) are received and answered. If a query cannot be solved right away, it will be forwarded to the appropriate IT divisions. You can also borrow loaner equipment (e.g. laptop computers and notebooks) during opening hours and recharge your printing account for the PC labs.
Support Services
The IT Support Center provides support in questions regarding the following issues:
Rent-a-Notebook - rental of laptop computers and notebooks (fee-based service)
ReserWUtion - loaner equipment for courses (free of charge)
Creating a new account password
Employee cell phones are also picked up and returned at the IT Support Center. In addition, we are also responsible for the initial configuration of your cell phones (if requested).
Students are offered the following additional services:
Recharging the printing account for the PC labs
Troubleshooting of the Self-Service Terminals in front of the Study Service Center
Opening Hours & Contact
You can reach us during our opening hours
via service desk (support.wu.ac.at) or email (hotline@wu.ac.at),
by telephone (+43 1 313 36 - 3000) or
on-site (LC.1.082 – show location).
Frequently Asked Questions
How can I get a new password?
Picking up / returning employee cell phones - what do I need to know?
Downloads and Documents
WU Employees
An overview of the most important IT services and applications. A recommended read - especially for all new employees at WU.
WU Students
An overview of the most important IT services and applications. Helpful information - especially for students who are new at WU.
IT Security
Important aspects regarding IT and information security in a nutshell. Of particular interest for WU employees.