IT Support Center

The IT Support Center serves as a central point of contact for WU employees and students with IT-related questions. Support requests and hotline inquiries are first processed here and personal support is provided. During opening hours, you can get assistance in person with questions about your WU account and related IT services at WU.

Support Services

The IT Support Center provides support in questions regarding the following issues:

ReserWUtion - loaner equipment for courses (free of charge)
Creating a new account password
Setting up Wi-Fi and VPN

Employee cell phones are also picked up and returned at the IT Support Center. In addition, we are also responsible for the initial configuration of your cell phones (if requested).

Students are offered the following additional services:

Recharging the printing account for the PC labs
Troubleshooting of the Self-Service Terminals in front of the Study Service Center

Opening Hours & Contact

You can reach us during our opening hours

via service desk (support.wu.ac.at) or email (hotline@wu.ac.at),
by telephone (+43 1 313 36 - 3000) or
on-site (D2.0.191 – show location).

Name	Purpose	Lifetime	Provider
CookieConsent	Saves your consent to using cookies.	30 days	WU
site-popup	Saves if popup was filled or closed.	30 days	WU
BACH_PRXY_ID	To be able to display some WU-specific content, it is necessary that some information must be accessed by back-end WU systems. Required to assign the appropriate answer to a request.	20 years	WU
BACH_PRXY_SN	To be able to display some WU-specific content, it is necessary that some information must be accessed by back-end WU systems. Required to assign the appropriate answer to a request.	session	WU
fe_typo_user	Required for login and access to protected content or for editing the user’s personal profile.	session	WU
be_typo_user	Required for login and editing content in the TYPO3 back end.	session	WU
be_lastLoginProvider	Stores the last method used for logging in to the TYPO3 back end.	90 days	WU
ASP.NET_SessionId	Required for assigning visitors to forms.	session	WU (forms.wu.ac.at)
__RequestVerificationToken	Required to protect forms against attacks.	session	WU (forms.wu.ac.at)
ESRASOFTSID	Required for identifying the logged-in user in the Business Language Center’s course registration system.	session	WU (esrasoft.wu.ac.at)
esraSoftWiData	Required to track the language and language courses selected by the user.	session	WU (esrasoft.wu.ac.at)
esraSimpleSAMLAuthToken	Required for identifying WU employees during the course registration process.	session	WU (esrasoft.wu.ac.at)
esraSimpleSAML	Required for identifying WU employees during the course registration process.	session	WU (esrasoft.wu.ac.at)
SimpleSAML	Required for identifying WU employees during the course registration process.	session	WU (esrasoft.wu.ac.at)

Name	Purpose	Lifetime	Provider
_pk_id	Used by Matomo Analytics to store a few details about the user, such as the unique visitor ID.	30 days	WU (piwik.wu.ac.at)
_pk_ref	Used by Matomo Analytics to store the attribution information, the referrer initially used to visit the website.	6 months	WU (piwik.wu.ac.at)
_pk_ses	Created by Matomo Analytics, short-lived cookies used to temporarily store data for the current visit.	1 hours	WU (piwik.wu.ac.at)

IT Support Center

Support Services

Opening Hours & Contact

Frequently Asked Questions

How can I get a new password?

Picking up / returning employee cell phones - what do I need to know?

Downloads and Documents

WU Employees

WU Students

IT Security