By using a VPN connection, you receive an IP-address within the network address space of the WU. This allows you to access restricted services (e.g. library catalogs or databases) which can be located inside and outside the WU campus. WU employees or WU students can download the required VPN client application free of charge.
Installing GlobalProtect VPN Client
If you are using a private device, please install the GlobalProtect VPN Client from Palo Alto Networks.
On WU notebooks that you received from IT-SERVICES, the GlobalProtect Client is already installed. You can start the software and establish a connection right away. If necessary, WU employees can reinstall the VPN Client from the Software Center.
For desktop operating systems, you can download the installation files in the Controlpanel application. Please select the menu items > Other WU services > VPN at WU
For mobile operating systems please visit the app store of the manufacturer of your device
Other WU Services > VPN at WU
Other WU Services > VPN at WU
Other WU Services > VPN at WU
|Android||Please search for the app "GlobalProtect" from Palo Alto Networks in the App Store of the manufacturer of the device.|
|Apple iOS||Apple App Store|
Using the correct password
For connections to vpn.wu.ac.at, please use the password required for you:
|You log in as ...||Required Password|
|Employee (*)||WU account password|
|Student||WU Wi-Fi Password|
* includes all active employees of WU as well as former employees (account extended upon request) and external service providers with an ongoing contractual relationship with WU.
Establishing a VPN Connection
Start the VPN client and enter the following data:
please check the Controlpanel application: My account > Account information
|Password||see table above|
"using the correct password"
Frequently Asked Questions
Where can I download the GlobalProtect VPN Client?
Depending on the operating system of your device you can either download the GlobalProtect client from App-Stores or obtain the software from WU applications:
Hint for App Stores
Search for "GobalProtect" (without spaces) and use the latest version developed by Palo Alto Networks.
What do I have to consider when installing the software?
Software Version, Compatibility
WU systems currently provide you with the version GlobalProtect 5.2.x for download. Software versions in the app stores may differ.
Please refer to the Palo Alto Networks website to check which operating systems are supporting this version.
Installation on MacOS
In order to install GlobalProtect completely, you must allow loading the system software from developer "Palo Alto Networks". Please do so under > System settings > Security & Privacy > General. This security exception must be confirmed for macOS 10.13 and higher, otherwise no VPN connection to WU can be established.
Installation on Linux
Please refer to the website of Palo Alto Networks for details on how to install and use the GlobalProtect client.
I don't get a VPN connection - how can I solve this?
1. Are you using the "GlobalProtect" software to establish a VPN connection with WU?
The previous software Cisco AnyConnect is not in use anymore. Please install and use the GlobalProtect VPN client to establish a VPN connection with WU.
You can download the software via the Controlpanel application (or from the default app store of your mobile device).
If you have more than one VPN client installed, please ensure that only the GlobalProtect client is running. Using multiple VPN clients simultaneously causes malfunctions.
On WU devices centrally managed by IT-SERVICES, the GlobalProtect client is already installed. If the application is missing, please install it again from the Software Center.
2. Are you connected to Wi-Fi?
3. Is your operating system up-to-date?
Please check for available system updates and install them. After that, restart your device.
4. Are you using an Apple device?
In mac OS, got to System Preferences > Security & Privacy > General. Check whether loading the system software from developer "Palo Alto Networks" is allowed (see What do I have to consider when installing the software?).
5. Are you using the latest version of GlobalProtect?
The client application should update itself when you connect to WU.
To be sure, check that your app version matches the version number in the Controlpanel application: Controlpanel > Other WU services > VPN at WU. The version number of the installed app is displayed in the About menu.
6. Are you using the required password?
WU students use their Wi-Fi password and their WU user name (h+student-ID-number).
WU faculty and staff use their account password and their WU user name.
If you have forgotten your WU passwords, please log in to the Controlpanel application and set a new account password or Wi-Fi password.
7. Is the portal address set correctly?
Access the Settings menu.
On the General tab, in the Portals section, select the displayed portal address. Then click the Delete button (see image below).
In the same window, click the Add button.
Enter vpn.wu.ac.at as the correct portal address and click OK.
Please restart your device.
When establishing a VPN connection again, use the login data described in the Establishing a VPN connection section.
8. Is your WU user name stated correctly?
Access the Settings menu
Check your username on the tab General, in the section Account.
It must be identical to the username indicated in the Controlpanel application - cf. Controlpanel > Other WU services > VPN at WU
To remove an incorrect username, click the Logout button to the right of the username
Close the GlobalProtect Settings window and establish a new VPN connection with WU
Enter your login data as described in section Establishing a VPN connection
Note for WU employees
If your username is suggested as "ad-wu-wien\username" per default, please delete "ad-wu-wien\".
9. Are you using a software firewall?
Disable your software firewall as a test. Now check whether GlobalProtect can connect to the WU network. If it does, you may need to adjust the rules for your software firewall.
10. A VPN connection is still not possible?
The GlobalProtect application may not be installed correctly.
First, please uninstall the GlobalProtect app.
Then download the latest version of the app via the Controlpanel application: Controlpanel > Other WU services > VPN at WU.
Install the latest version. Make sure to consider the installation recommendations.
Establish a VPN connection with WU by using your WU username and the password required by you.
11. What to do if the VPN connection still does not work?
Please write us at firstname.lastname@example.org and provide the following data:
What operating system are you using?
When did you try to establish a VPN connection (date/s and time/s)?
Which settings did you use? Please attach a screenshot, if applicable.
What IPv4 address is assigned to your device after a connection attempt?
You can get your IPv4 address via the website www.wieistmeineip.at, for example. If you are connected to the WU network via VPN, the address starts with 137.
How do I get updates for the VPN client?
Windows, Mac OS
The software will automatically update itself when used. This should work on all computers without admin rights.
The latest version is available for download in the Controlpanel application (https://controlpanel.wu.ac.at). Click > Other WU services > VPN at WU, in order to open the dowload page.
Android, Apple iOS
Please check the respective App Store for new versions of GlobalProtect from Palo Alto Networks.
Can I use Windows 7 or Windows XP to establish a VPN connection at WU?
Because Windows 7, Windows XP and Windows Vista are no longer supported, a VPN connection to WU cannot be established with these operating systems anymore.
What is the shared secret for the VPN connection at WU?
The VPN connection via IPsec is no longer offered. Thus there is no shared "secret". Please use the GlobalProtect application.