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Service Marketing and TourismRSS

Welcome to the Institute for Service Marketing and Tourism web site!

Our research and teaching activities focus on marketing management in a dynamic service landscape. Many service industries are being radically transformed by advances in information technology and interactive online media. This offers tremendous opportunities and makes service marketing an extremely exciting and challenging field of study.

Our research is interdisciplinary with links to statistics, economics, psychology, and information systems. We use modern statistical and marketing science methods to develop and to apply marketing models for managerial decision support. To serve the needs of our industry partners and policy makers, we balance basic and applied research.

Our students are seeking research-driven course content and wish to acquire skills in marketing research, business analytics, and decision making. We offer practice-oriented and experiential teaching formats to entable students to translate their skills into the design of effective marketing programs.

Best Master Thesis of 2020 Written at Our Institute

We are very proud to announce that the winner of the 2020 marketmind Best Thesis Award was written at the Service Marketing and Tourism Institute. Ms. Nikol Balacheva won the first place with her…

Kundenbindung, KundenVERbindung, Loyalty4.0

Walter Lukner / Payback: KundenVERbindung & Loyalty4.0 Walter Lukner, Geschäftsführer von Payback Austria GmbH hat heute in seinem sehr spannenden Vortrag aktuelle Herausforderungen und zukünftige…

Habilitation von Dr. Nadine Schröder

Unserer Kollegin Nadine Schröder wurde im Juli 2020 von der Fakultät für Wirtschaftswissenschaften der Universität Regensburg die wissenschaftliche und pädagogische Lehrbefähigung für das Fachgebiet…

WU students and researchers call for a price on carbon

University, COVID-19 and the Climate Crisis COVID-19 is a violent reminder of the fragility of the current moment. For epidemiologists, it came as no surprise - already in 2007 scientists were…