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Email Contact

IT-SERVICES runs a Helpdesk System (https://help.wu.ac.at), which you can access online in case of general questions, error messages and help inquiries. The Helpdesk interface provides a range of categories which you can choose from in order to make your inquiry. This allows us to forward your inquiry directly to the department in charge.

You can also reach us by telephone via the IT-Hotline (01-31-336-3000).

Additionally, you can contact us by the following email addresses.

Email ContactDesignated Use
hotline@wu.ac.at General questions concerning IT services at WU Campus.
av-support@wu.ac.at For questions regarding audio-visual media technology in teaching rooms and for or during events (e.g. equipment, setup of additional devices as well as appointments for on-site inspections).
videoconferencing@wu.ac.atQuestions concerning WU's videoconferencing system.
digital.signage@wu.ac.at Technical support with infoscreens on campus ("Campusinfo").
it-security@wu.ac.at Reporting incidents and shortcomings or deficiencies regarding IT and information security (cf. obligation to report).
iptv@wu.ac.at Questions about available broadcasts or requests for adding specific broadcast stations to the program portfolio.
rent-a-notebook@wu.ac.at Inquiries about the availability of laptops for rent from IT Support Center.
survey@wu.ac.at Support for creating and conducting surveys with the open source tool "Lime Survey".
telefon@wu.ac.at Raising requests about WU's telephone services (workplace telephones and employee cell phones, etc.).
telvz@wu.ac.at Reporting the installation or changes of phone extensions.
videobeam@wu.ac.at Inquires concerning borrowing presentation media and presentation media reservations (e.g. laptop computers, projectors, DVD drives, etc.)
wutv@wu.ac.at
  • Recording of events at WU (e.g. events, conferences, panel discussions, etc.).
  • Creation and publication of edited video clips.