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Service Marketing and TourismRSS

Welcome to the Institute for Service Marketing and Tourism web site!

Our research and teaching activities focus on marketing management in a dynamic service landscape. Many service industries are being radically transformed by advances in information technology and interactive online media. This offers tremendous opportunities and makes service marketing an extremely exciting and challenging field of study.

Our research is interdisciplinary with links to statistics, economics, psychology, and information systems. We use modern statistical and marketing science methods to develop and to apply marketing models for managerial decision support. To serve the needs of our industry partners and policy makers, we balance basic and applied research.

Our students are seeking research-driven course content and wish to acquire skills in marketing research, business analytics, and decision making. We offer practice-oriented and experiential teaching formats to entable students to translate their skills into the design of effective marketing programs.

Customer Centricity und Smart Data Segmentation in der Praxis

Dr. Stefan Schiel, Managing Director bei marketmind: Spannende Einblicke in seine Beratungspraxis gewährte uns heute in einer Online-Session WU Alumnus Dr. Stefan Schiel. Der Markenprofi führte…

Best Paper Award for Nadine Schröder and Thomas Reutterer

Nadine Schröder and Thomas Reutterer, together with their co-authors Andreas Falke and Harald Hruschka from the University of Regensburg, received the 2019 Best Paper Award from the Journal of…

Customer Analytics und CRM bei Billa & Merkur, Austria

Dr. Sophie Süssenbach-Oblak und Kollegen / Billa Merkur Österreich: KundenVERbindung & Loyalty 4.0

Best Master Thesis of 2020 Written at Our Institute

We are very proud to announce that the winner of the 2020 marketmind Best Thesis Award was written at the Service Marketing and Tourism Institute. Ms. Nikol Balacheva won the first place with her…