Service Marketing and TourismRSS

Welcome to the Institute for Service Marketing and Tourism web site!

Our research and teaching activities focus on marketing management in a dynamic service landscape. Many service industries are being radically transformed by advances in information technology and interactive online media. This offers tremendous opportunities and makes service marketing an extremely exciting and challenging field of study.

Our research is interdisciplinary with links to statistics, economics, psychology, and information systems. We use modern statistical and marketing science methods to develop and to apply marketing models for managerial decision support. To serve the needs of our industry partners and policy makers, we balance basic and applied research.

Our students are seeking research-driven course content and wish to acquire skills in marketing research, business analytics, and decision making. We offer practice-oriented and experiential teaching formats to entable students to translate their skills into the design of effective marketing programs.

WU students and researchers call for a price on carbon

University, COVID-19 and the Climate Crisis COVID-19 is a violent reminder of the fragility of the current moment. For epidemiologists, it came as no surprise - already in 2007 scientists were…

COVID-19 Implikationen für die Marketing Praxis

Wir danken sehr herzlich unseren Praxis-Partnern für die Kommunikation mit unseren Studierenden auch in Krisen-Zeiten! Im Rahmen unserer SBWL-LVs standen Dr. Thomas Haller (Simon-Kucher und Partners)…

Urlaubswahl: Die Farbe entscheidet die Wahl

WienWissen hat einen Artikel zu Anke Schneiders und Stefan Wiesels Forschung zu Farbdarstellungen von Reisezielen in der Tourismuswirtschaft veröffentlicht. Die Forschung beschäftigt sich mit der…

Prof. Reutterer on Machine Learning Sequential Marketing Data

Prof. Reutterer gave a talk at the Marketing Discipline Group, University of Technology Sydney / AUS on "How machines learn from sequential customer data and what marketing researchers can make out of…