Hintere Außenansicht des D2 Gebäudes

Advanced technologies

New challenges of advanced technologies in public services

In this research cluster, we deal with the challenges and opportunities that citizens and organizations face with respect to the introduction of advanced technologies in public services. We explore topics such as privacy, ethics, and transparency in the areas of public service delivery, smart cities, and e-governance.

Relevant publications

  • Willems. J., Schmidthuber, L., Vogel, D., Ebinger, F., & Vanderelst, D. 2022. Ethics of robotized public services: The role of robot design and its actions. Government Information Quarterly. DOI: 10.1016/j.giq.2022.101683

  • Fischer, C., Willems, J., & Van den Bergh, J. 2021. Neue Technologien im öffentlichen Sektor: Bürgerinnen und Bürger haben nur geringe Erwartungen. Verwaltung und Management. 27 (2), 59-67. DOI: 10.5771/0947-9856-2021-2-59 (Preprint at: https://osf.io/ynt46/)

  • Schmidthuber, L., Hilgers, D., & Randhawa, K. 2021. Public Crowdsourcing: Analyzing the Role of Government Feedback on Civic Digital Platforms. Public Administration, first published online 19 November 2021. DOI: 10.1111/padm.12811 [Open Access]

  • Schmidthuber, L., Ingrams, A., & Hilgers, D. 2021. Government Openness and Public Trust: The Mediating Role of Democratic Capacity. Public Administration Review. 81(1), 91-109. DOI: 10.1111/puar.13298 [Open Access]

  • Schmidthuber, L., & Hilgers, D. 2021. Trajectories of Local Open Government: An Empirical Investigation of Managerial and Political Perceptions. International Public Management Journal. 24(4), 537-561. DOI: 10.1080/10967494.2020.1853291 [Open Access]

  • Ingrams, A., Manoharan, A., Schmidthuber, L., & Holzer M. 2020. Stages and determinants of e-government development: a twelve-year longitudinal study of global cities. International Public Management Journal. 23(6), 731-769. DOI: 10.1080/10967494.2018.1467987 [Open Access]

  • Schmidthuber, L., Maresch, D., & Ginner, M. 2020. Disruptive Technologies and Abundance in the Service Sector – Towards a Refined Technology Acceptance Model. Technological Forecasting and Social Change. 155: 119328. DOI: 10.1016/j.techfore.2018.06.017

  • Neumann, O., Matt, C., Hitz-Gamper, B., Schmidthuber, L. & Stuermer, M. 2019. Joining Forces for Public Value Creation? Exploring Collaborative Innovation in Smart City Initiatives. Government Information Quarterly. 36(4), 1-14. DOI: 10.1016/j.giq.2019.101411

  • Schmidthuber, L. & Hilgers, D. 2019. From Fellowship to Stewardship? Explaining Extra-Role Behavior of Volunteer Firefighters. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations. 30(1), 175-192. DOI: 10.1007/s11266-018-0035-6 [Open Access]

  • Schmidthuber, L., Hilgers, D. & Rapp, M. 2019. Political Innovation, Digitalisation and Public Participation in Party Politics. Policy & Politics. 47(3), 391-413. DOI: 10.1332/030557319X15579230420054

  • Schmidthuber, L., Piller, F., Bogers, M. & Hilgers, D. 2019. Citizen Participation in Public Administration: Investigating Open Government for Social Innovation. R&D Management. 49(3), 343-355. DOI: 10.1111/radm.12365 [Open Access]

  • Schmidthuber, L., Stütz, S. & Hilgers, D. 2019. Outcomes of Open Government: Does an online platform improve citizens’ perception of local government?. International Journal of Public Sector Management. 32(5), 438-456. DOI: 10.1108/IJPSM-02-2018-0056

  • Vanderelst, D., & Willems, J., 2019. Can we agree on what robots should be allowed to do? An exercise in rule selection for ethical care robots. International Journal of Social Robotics. DOI: 10.1007/s12369-019-00612-0

  • Schmidthuber, L. & Hilgers, D. 2018. Unleashing Innovation beyond Organizational Boundaries: Exploring Citizensourcing Projects. International Journal of Public Administration. 41(4), 268-283. DOI: 10.1080/01900692.2016.1263656

  • Schmidthuber, L., Hilgers, D., Gegenhuber, T. & Etzelstorfer, S. 2017. The Emergence of Local Open Government: Determinants of Citizen Participation in Online Service Reporting. Government Information Quarterly. 34(3), 457-469. DOI: 10.1016/j.giq.2017.07.001

  • Schmidthuber, L., Hilgers, D. & Stütz, S. 2017. Gestaltung des öffentlichen Raums durch plattformbasierte Zusammenarbeit: Untersuchung eines kommunalen Ideenwettbewerbes am Beispiel MeinLinz.at. V&M - Verwaltung & Management, 23.Jg (2017), Heft 3, S.160-165. DOI: 10.5771/0947-9856-2017-3-160

  • Schmidthuber, L., Krabina, B. & Hilgers, D. 2017. Open Government – Ein Bericht über den Status Quo in Österreich. Forum Public Management (KDZ), Ausgabe 1, S.17-20. [link]

  • Willems, J., Van den Bergh, J., & Viaene, S. 2017. Smart city projects and citizen participation: The case of London. In: Andeßner, R., Greiling, D., Vogel, R. (ed.): Public Sector Management in a Globalized World; Part of the series NPO-Management, pp. 249–266; DOI: 10.1007/978-3-658-16112-5_12



For 2022 and 2023, Lisa Schmidthuber, Jurgen Willems and Axel Polleres received funding from the City of Vienna WU Jubilee Fund for their interdisciplinary project with the title: From citizen participation to citizen co-engineering: The role of open data in developing new digital public services. You can find more info here.


  • In September 2022, Jurgen Willems co-organized with Ali Ozkes (SKEMA Business School) and Dieter Vanderelst (University of Cincinnati) the first edition of the EPURAI workshop: Ethics of Public Robots and AI. This workshop brought together theoretical and empirical perspectives on citizens' participation in automated service design processes (co-engineering) and policy development (co-governance). The EPURAI network focuses on how the public is, should be, and could be involved in developing rules and regulations for deploying intelligent systems and robots in the context of public services. The EPURAI network provides a forum for researchers from diverse scientific fields, including administrative sciences, computer science, economics, management, mechanical engineering, and psychology.

  • INNOVATE 2019 Presentation: Ebinger, Falk, Willems, Jurgen. 2019. Die ethische Entscheidung hinter künstlicher Intelligenz – wie legen wir fest, was Maschinen dürfen?  Innovate 2019, Vienna, 05.11.2019