Video conferences allow you to communicate with colleagues residing in separate locations, to work on projects with different groups and to share documents or to have face-to-face connections with external people during events at WU (and vice versa).
There are two different possibilities for video conferencing at WU.
Hardware-based video conferencing using a mobile Polycom500 unit
Software-based video conferencing via Adobe Connect or Skype (for Business)
Which of these two variants is finally selected depends on the technology which the other video conference participants use. This should be clarified beforehand.
Hardware-based video conferencing
WU has two mobile video conferencing units equipped with a large screen, camera, microphone and speakers. It is the "Polycom Group 500" system, an IP-based video conferencing system.
This system enables high-quality video conferencing – but it requires a compatible hardware and an appropriate Internet connection at the remote site. So before every video conference, all components which are planned to be used during the video conference should be checked at a test meeting.
For more details about the system, please refer to the attached overview.
Software-based video conferencing
In contrast to hardware-based technology, software-based video conferencing can be set up at any workplace computer. For PCs without built-in AV technology, a camera and a headset must be connected via USB. If you require any of these devices, please send us a support request via the web form so that we can provide you with the devices on time.
WU members can use Connect to do video conferencing. Adobe Connect is accessed via the URL https://www.wu.ac.at/connect/. You log in with your WU username and account password. In the Connect frontend, you can decide whether you want to open a new meeting room or use an existing one. For more information, go to new and enhanced features in Adobe Connect.
You can find detailed instructions on creating and managing meeting rooms in the frontend instructions.
Before working with Connect, make sure that your workplace computer fulfills the hard- and software requirements for working with Connect. Details can be found down below in Frequently Asked Questions.
Skype for Business
Since the Office Version 2013, Skype for Business (formerly Lync) has been a fixed part of the installation on every workplace computer. The registration is made via the AD account of each employee. A few Quick Start Guides are provided in PDF format by the manufacturer:
Frequently Asked Questions
Can I borrow missing hardware - and if so, where?Various hardware for employees
The following hardware components for software-based video conferencing can be borrowed (subject to availability):
Lenovo Carbon X1 notebooks with Windows 10, Office and Skype
Logitech Conference Cams (to be connected via USB)
Polycom hands-free equipment
Webcams (for workstation PCs without built-in camera)
If required, please send a support request via the web form.
Which video conferencing solution should I choose?
The answer to this question always depends on the technical prerequisites and the number of speakers on each side. At the beginning it has to be clarified whether there are hardware-based solutions on both sides and whether these can communicate with each other. If this is the case, the hardware-based solution ensures better quality. Moreover, it can be used for a group of up to fifteen persons (maximum!) for each side.
Via HDMI, the mobile Polycom Group 500 can also be connected to an AV system in one of the ceremonial halls, in an auditorium or a seminar room for a larger audience.
The software-based solution is more flexible, quicker and easier to use. However, the transmission quality (video and audio) is often not as optimal, since this depends on the performance of the Wi-Fi. Due to the more restricted field of view of the cameras that can be connected, this solution should be used for groups of a maximum of five participants. The software-based solution can also be connected to an AV system via HDMI.
Adobe Connect – which requirements need to be fulfilled?
System Requirements in detail
|Operating System||In principle, Adobe Connect does not require a specific platform (i.e. it runs on Windows, Linux or Apple). However, the operating systems of Windows are currently supported and tested.|
|Webbrowser||A browser (e.g. Mozilla Firefox or Internet Explorer) and the Adobe Flash Player plug-in (cf. Point 3) are required for using Connect.|
|Flash Player||Please make sure that the latest version of Adobe Flash Player is installed on your computer. If not, go to http://www.adobe.com/go/getflashplayer in order to update the player. An appropriate version can also be installed on workplace computers at WU campus via the Software Center.|
|Speakers, camera and microphone||If you want to participate in web meetings as a listener, basically all you need is a set of speakers and a correctly configured sound card. If you would like to host meetings or make active contributions, a camera and a microphone should also be installed on your computer. To avoid feedback, unwanted noise and interference, it is STRONGLY recommended not to use a free-standing microphone and regular speakers, but rather a special hands-free speakerphone (e.g. Polycom Communicator C100) or a headset. In case you or your organizational unit lack such equipment, you can borrow a camera and/or a headset or a hands-free speakerphone from IT-SERVICES.|
Sign in to Skype for Business
The login for Skype for Business is done via the AD account of an employee. The following data will be requested:
Login address: WU email address
Password: your WU account password
Downloads and Documents
Below you will find relevant downloads and documents for this service (instructions, data sheets, etc.).