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IT-SERVICES

Remote access to IT services

In course of the current situation, IT-SERVICES offers WU employees the opportunity to access special WU IT services remotely. However, we kindly ask you to access WU's IT services preferably via the web. This includes in particular

For information on the temporarily active services for remote access, please visit https://swa.wu.ac.at/en/it/services/remote-access

  • Remote access to your workstation computer

  • Call forwarding using Skype for Business and telephone reachability under the regular extension

Electronic Ressources of the University Library

WU employees can use electronic resources (databases, eBooks, eJournals) via remote access (requires an active VPN connection).
Please note the updated information about the University Library.

Mailings to WU Employees

Employees can read and re-check mailings sent by IT-SERVICES on the Intranet.

Warning of "Password Fishing"!

The artificial word "phishing" refers to digital identity theft. Attackers try to "catch" username and password. For this purpose, emails are often sent asking you to quickly log in to a linked website.

Important: IT-SERVICES never sends out emails asking or urging you to disclose your personal information such as username or account password.

View Mailings

Services

Read more about available IT services in our service descriptions. These are grouped into categories for better overview. Please note that some information is available on the intranet for WU employees only (login may be required).

Service descriptions

About IT-SERVICES

IT-SERVICES is a service facility of WU whose core tasks are planning, procurement and operation of the university-wide IT infrastructure at the WU campus.

Our goal is to best assist all WU members in using WU's IT services and to provide 24/7 secure and convenient access to all data and applications needed for research, teaching, learning and administrative work.

Opening hours

You can reach us:

- by telephone: +43 1 313 36 - 3000
- by email at Hotline
- by Service Desk

We are closed on public holidays

Service Desk

Employees can access the Service Desk in case of questions concerning WU's IT infrastructure.

Hotline

Students can call the hotline of the IT Support Center if they have any questions concerning the IT services at WU.

IT Security

Please report any incidents and shortcomings or deficiencies regarding IT and information security as soon as possible.

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