[Translate to English:] Institut für Kommunikationsmanagement und Medien

New Publication on ‘Sorry’ in Customer Communication


Dr. Ursula Lutzky has published the article "You keep saying you are sorry". Exploring the use of sorry in customer communication on Twitter" in Discourse, Context & Media Volume 39, 2021. It was selected by the editorial team to be included in the Editor’s Choice section of the journal’s website in May 2021.

You can read the full article here.

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