Within the framework of the Social Management Forum, Christian Grünhaus (former Schober) investigated the question of what impact a study prepared in 2017 on the services of the social sector in Upper Austria with recommendations for the social ministry will have on the personnel management of the providing NPOs. In summary, it is shown that executives, managers and functionaries in particular need (even) more understanding of the system and understanding of the quality of life of the people concerned, if impact-oriented control is introduced.

In addition, organisations must / may / should become more (socially) entrepreneurial, which requires corresponding competences in management and staff. The same applies to fundraising activities and the possibility to offer services in a market form, if an increased accumulation of reserves becomes possible or services should no longer be financed 100% cost-covering by the country.

Furthermore, the training and further training of staff in the social sector will have to change in the direction of new forms of provision and also in the way older people with handicaps are treated. Personnel development will become more important. Career and development options for care personnel will become more diverse. In order to establish alternative offers in the field of housing for people with disabilities, creative solutions and "allowing" diversity are also needed. A culture of openness, creativity, "thinking from the perspective of those affected", "actively seeking better solutions" must therefore be promoted.

Last but not least, there will be an increased demand for case managers who have a good overview of the structures of the services offered and a high level of understanding of individual situations and the social environment. These and many other points were pointed out during the presentation and discussed intensively with the participants.