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SROI analysis: mobile care and support services in Vienna

The NPO Competence Center at the Vienna University of Economics and Business was commissioned by the umbrella organization of Vienna's social institutions to illustrate the social and economic impacts of mobile care and assistance services operating in Vienna. The present Social Return on Investment (SROI) analysis is based on the model of the new economic foundation (nef) and exclusively considers the areas of home help (HH), home nursing care (HKP), and visiting services (BD) provided by 25 recognized organizations in Vienna. Medical home nursing care was excluded from this analysis. The evaluation period refers to the year 2010.

The study demonstrates the diverse tasks and activities that mobile services fulfill in Vienna. It also identifies impacts for different stakeholders. These impacts are largely positive but can also be negative. The following groups were identified as stakeholders: clients, employees, relatives of clients, the Vienna Social Fund (FSW), hospitals, the Public Employment Service (AMS), the federal government, the City of Vienna, social insurance providers, employee pension funds, suppliers, practicing physicians, property owners, deployment organizations, guardians, landlords, and the general population of Vienna.

During the study, it quickly became apparent that, due to the good data availability from the FSW and the recognized providing organizations, as well as satisfactory data in the secondary material area, a meaningful monetization of the impacts was possible.

Overall, based on the surveys and calculations conducted here, monetized impacts for the year 2010 amount to approximately 660 million euros. In contrast, investments totaled approximately 178 million euros, primarily consisting of payments from the Vienna Social Fund and client contributions. When the total profit is related to the total investments in mobile services, this results in an SROI value of 3.70. This means that every euro invested in mobile services in 2010 generated impacts with a monetized value of 3.70 euros.

SROI

The greatest profit is generated for hospitals, followed by clients, the general population of Vienna, and relatives. The lowest profit is experienced by suppliers. Property owners incur a slight negative utility, essentially a loss. Hospitals benefit from reduced costs due to a lower number of guardianship cases (Procuratio cases).

As part of a sensitivity analysis, a scenario was calculated that assumes the impact of lower costs per guardianship case per day in hospitals. Instead of the costs of 713.4 euros per day as stated by the Court of Auditors, costs of only 211.70 euros, similar to those in conventional nursing homes, were applied. This adjustment reduces the SROI value to 2.68.

SROI

In summary, the mobile care and assistance services operating in Vienna are highly successful. Their impacts, based on the year 2010, were more than 3.7 times the investments made.

For further information, the authors of the study are available:

Dr. Christian Schober
Tel: +43 1 313 36 / 5888
Mobile: +43 699 19250584
Email: christian.schober@wu.ac.at

Mag. Nataša Perić, BSc
Tel: +43 1 313 36 / 5539
Email: natasa.peric@wu.ac.at

Dr. Doris Schober
Tel: +43 1 313 36 / 4268
Email: doris.schober@wu.ac.at