Evaluation of services and related expenditures of Upper Austria's Social Department
The study was commissioned by Upper Austria following a Europe-wide call for tenders and took place within the framework of the overall project "Social Department 2021plus" of Upper Austria.
The aim was to evaluate the services in terms of impact and efficiency as well as the process of service provision. As a result, a catalogue of measures with evaluated proposals was presented. The path towards this goal was taken on the basis of existing quantitative data from the Upper Austrian government and qualitative interviews with experts in the respective service areas.
In the course of the project, impact chains and an impact model were formed and considerations were made regarding an impact-oriented control option.
The project was carried out together with Contrast EY.