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Ursula Lutzky

PD. Dr. Ursula Lutzky

PD. Dr. Ursula Lutzky

Associate Professor

Deputy Head of Senate

Deputy Head of the Institute for Communication Management and Media


Go to eVVZ for PD. Dr. Lutzky's current lectures.


Ursula Lutzky studied English, French and Finnish at the University of Vienna, where she completed her MA in English and French studies and her PhD in English Linguistics. During her PhD studies, she was awarded a DOC-scholarship by the Austrian Academy of Sciences, which allowed her to spend extended research visits at the Universities of Munich and Lancaster, UK. Before joining the Vienna University of Economics and Business, she worked as a Lecturer and Research Assistant at the English Department of the University of Vienna (2005-2010) and as a Senior Lecturer and BA Co-Course Director at the School of English at Birmingham City University, UK (2010-2016).

Research Interests

Ursula Lutzky's research interests include business communication (in particular customer communication), pragmatics (in particular speech acts and discourse markers), stylistics and corpus linguistics. That is to say that she is interested in studying ‘language in use’ in a variety of contexts and the stylistic effects that are created as a consequence. Her studies mainly use a corpus linguistic methodology, which means that she searches big data collections using specialised software, and she has experience in compiling and annotating (XML) corpora. More recently, she started a project on the use of the microblogging platform Twitter in customer communication.

A full list of publications and research activities can be found in PURE.

Book (monograph)

2021 Lutzky, Ursula. 2021. The Discourse of Customer Service Tweets. Read more
2012 Lutzky, Ursula. 2012. Discourse Markers in Early Modern English. Read more

Journal article

2023 Lawson, Robert, Lutzky, Ursula, Kehoe, Andrew, Gee, Matt. 2023. "Sorry to hear you’re going through a difficult time": Investigating online discussions of consumer debt. Read more
2023 Lutzky, Ursula. 2023. “Doesn’t Really Answer My Question . . .”: Exploring Customer Service Interactions on Twitter. Read more
2022 Lutzky, Ursula. 2022. The sociopragmatic nature of interjections in Early Modern English drama comedy: From ah to tut. Read more
2022 Lutzky, Ursula, Lawson, Robert. 2022. Discussing -splain:. Read more
2021 Lutzky, Ursula. 2021. "You keep saying you are sorry". Exploring the use of sorry in customer communication on Twitter. Read more
2019 Lutzky, Ursula. 2019. "But it is not prov'd": A sociopragmatic study of the discourse marker but in the Early Modern English courtroom. Read more
2019 Lutzky, Ursula, Lawson, Robert. 2019. Gender Politics and Discourses of #mansplaining, #manspreading, and #manterruption on Twitter. Read more
2018 Lutzky, Ursula, Gee, Matt. 2018. 'I just found your blog'. The pragmatics of initiating comments on blog posts. Read more
2017 Lutzky, Ursula, Kehoe, Andrew. 2017. 'I apologise for my poor blogging': Searching for apologies in the Birmingham Blog Corpus. Read more
2017 Lutzky, Ursula, Kehoe, Andrew. 2017. "Oops, I didn't mean to be so flippant". A corpus pragmatic analysis of apologies in blog data. Read more
2016 Lutzky, Ursula, Mazzon, Gabriella, Nevala, Minna, Suhr, Carla. 2016. From fact to fiction: Exploring the potential of pragmatic and stylistic analyses in the history of English. Read more
2016 Lutzky, Ursula, Kehoe, Andrew. 2016. "Your blog is (the) shit". A corpus linguistic approach to the identification of swearing in computer mediated communication. Read more
2016 Lutzky, Ursula. 2016. Exploring the characterisation of social ranks in Early Modern English comedies. Read more
2016 Lawson, Robert, Lutzky, Ursula. 2016. Not getting a word in edgeways? Language, gender, and identity in a British comedy panel show. Read more
2013 Lutzky, Ursula, Demmen, Jane. 2013. Pray in Early Modern English drama. Read more

Chapter in edited volume

2022 Lutzky, Ursula, Kehoe, Andrew. 2022. Using corpus linguistics to study online data In: Research Methods for Digital Discourse Analysis. Hrsg. Camilla Vásquez. Read more
2020 Lutzky, Ursula. 2020. Digital media and business communication In: The Routledge Handbook of Corpus Approaches to Discourse Analysis. Hrsg. Friginal, Eric, Hardy, Jack A. Read more
2020 Lutzky, Ursula. 2020. Initiating direct speech in Early Modern English prose fiction and witness depositions In: Speech Representation in the History of English. Hrsg. Grund, Peter J., Walker, Terry. Read more
2019 Nevala, Minna, Lutzky, Ursula. 2019. Pragmatic explorations of reference and identity in public discourses In: Reference and Identity in Public Discourses. Hrsg. Lutzky, Ursula , Nevala, Minna. Read more
2019 Lutzky, Ursula, Kehoe, Andrew. 2019. 'Friends don't let friends go Brexiting without a mandate' In: Discourses of Brexit. Hrsg. Veronika Koller, Susanne Kopf and Marlene Miglbauer. Read more
2015 Lutzky, Ursula. 2015. Quotations in Early Modern English. Witness depositions In: The Pragmatics of Quoting Now and Then. Hrsg. Arendholz, Jenny, Bublitz, Wolfram, Kirner-Ludwig, Monika. Read more
2013 Lutzky, Ursula. 2013. Early Modern English discourse markers - a feature of female speech? In: Historical Perspectives on Forms of English Dialogue. Hrsg. Mazzon, Gabriella and Fodde, Luisanna. Read more
2012 Lutzky, Ursula. 2012. Why and what in Early Modern English drama In: Middle and Modern English Corpus Linguistics: a Multi-Dimensional Approach. Hrsg. Markus, Manfred, Iyeiri, Yoko and Heuberger, Reinhard. Read more

Edited book (editorship)

2019 Lutzky, Ursula, Nevala, Minna. 2019. Reference and Identity in Public Discourses. Read more
2016 Nevala, Minna, Lutzky, Ursula, Mazzon, Gabriella, Suhr, Carla. 2016. The Pragmatics and Stylistics of Identity Construction and Characterisation. Read more
2007 Smit, Ute, Dollinger, Stefan, Hüttner, Julia, Kaltenböck, Gunther, Lutzky, Ursula. 2007. Tracing English through Time. Explorations in Language Variation. Read more