Ursula Lutzky

PD. Dr. Ursula Lutzky

PD. Dr. Ursula Lutzky

Associate Professor

Deputy Head of Senate

Deputy Head of the Institute for Communication Management and Media

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About

Ursula Lutzky studied English, French and Finnish at the University of Vienna, where she completed her MA in English and French studies and her PhD in English Linguistics. During her PhD studies, she was awarded a DOC-scholarship by the Austrian Academy of Sciences, which allowed her to spend extended research visits at the Universities of Munich and Lancaster, UK. Before joining the Vienna University of Economics and Business, she worked as a Lecturer and Research Assistant at the English Department of the University of Vienna (2005-2010) and as a Senior Lecturer and BA Co-Course Director at the School of English at Birmingham City University, UK (2010-2016).

Research Interests

Ursula Lutzky's research interests include business communication (in particular customer communication), pragmatics (in particular speech acts and discourse markers), stylistics and corpus linguistics. That is to say that she is interested in studying ‘language in use’ in a variety of contexts and the stylistic effects that are created as a consequence. Her studies mainly use a corpus linguistic methodology, which means that she searches big data collections using specialised software, and she has experience in compiling and annotating (XML) corpora. More recently, she started a project on the use of the microblogging platform Twitter in customer communication.

Key Publications

Lutzky, Ursula and Kehoe, Andrew. 2022. “Using corpus linguistics to study online data”. In: Research Methods for Digital Discourse Analysis, ed. Camilla  Vásquez, 219-236. London: Bloomsbury.

Lutzky, Ursula. 2021. The Discourse of Customer Service Tweets. London: Bloomsbury.

Lutzky, Ursula. 2021. "You keep saying you are sorry". Exploring the use of sorry in customer communication on Twitter. Discourse, Context & Media 39.

Lutzky, Ursula. 2020. Digital media and business communication. In: The Routledge Handbook of Corpus Approaches to Discourse Analysis, eds. Eric Friginal and Jack A. Hardy, 394-407. London: Routledge.

Lutzky, Ursula and Kehoe, Andrew. 2019. "Friends don't let friends go Brexiting without a mandate": changing discourses of Brexit in The Guardian. In: Discourses of Brexit, eds. Veronika Koller, Susanne Kopf and Marlene Miglbauer, 104-120. Oxon: Routledge.

Lutzky, Ursula and Lawson, Robert. 2019. Gender politics and discourses of #mansplaining, #manspreading, and #manterruption on Twitter. Social Media + Society 5(3). Open Access.

Lawson, Robert and Lutzky, Ursula. 2016. "Not getting a word in edgeways? Language, gender, and identity in a British comedy panel show". Discourse, Context and Media 13, 143-153.

Beitrag in Sammelwerk

2022 Lutzky, Ursula. 2022. Using corpus linguistics to study online data. Mehr erfahren
2020 Lutzky, Ursula. 2020. Digital media and business communication. Mehr erfahren
2019 Nevala, Minna, Lutzky, Ursula. 2019. Pragmatic explorations of reference and identity in public discourses. Mehr erfahren
2019 Lutzky, Ursula, Kehoe, Andrew. 2019. 'Friends don't let friends go Brexiting without a mandate': changing discourses of Brexit in The Guardian. Mehr erfahren
2015 Lutzky, Ursula. 2015. Quotations in Early Modern English witness depositions. Mehr erfahren
2013 Lutzky, Ursula. 2013. Early Modern English discourse markers - a feature of female speech?. Mehr erfahren
2012 Lutzky, Ursula. 2012. Why and what in Early Modern English drama. Mehr erfahren

Originalbeitrag in Fachzeitschrift

2021 Lutzky, Ursula. 2021. "You keep saying you are sorry". Exploring the use of sorry in customer communication on Twitter. Mehr erfahren
2019 Lutzky, Ursula. 2019. "But it is not prov'd": A sociopragmatic study of the discourse marker but in the Early Modern English courtroom. Mehr erfahren
2019 Lutzky, Ursula, Lawson, Robert. 2019. Gender Politics and Discourses of #mansplaining, #manspreading, and #manterruption on Twitter. Mehr erfahren
2018 Lutzky, Ursula, Gee, Matt. 2018. 'I just found your blog'. The pragmatics of initiating comments on blog posts. Mehr erfahren
2017 Lutzky, Ursula, Kehoe, Andrew. 2017. 'I apologise for my poor blogging': Searching for apologies in the Birmingham Blog Corpus. Mehr erfahren
2017 Lutzky, Ursula, Kehoe, Andrew. 2017. "Oops, I didn't mean to be so flippant". A corpus pragmatic analysis of apologies in blog data. Mehr erfahren
2016 Lutzky, Ursula, Mazzon, Gabriella, Nevala, Minna, Suhr, Carla. 2016. From fact to fiction: Exploring the potential of pragmatic and stylistic analyses in the history of English. Mehr erfahren
2016 Lutzky, Ursula, Kehoe, Andrew. 2016. "Your blog is (the) shit". A corpus linguistic approach to the identification of swearing in computer mediated communication. Mehr erfahren
2016 Lutzky, Ursula. 2016. Exploring the characterisation of social ranks in Early Modern English comedies. Mehr erfahren
2016 Lawson, Robert, Lutzky, Ursula. 2016. Not getting a word in edgeways? Language, gender, and identity in a British comedy panel show. Mehr erfahren
2013 Lutzky, Ursula, Demmen, Jane. 2013. Pray in Early Modern English drama. Mehr erfahren

Buch (Monographie)

2021 Lutzky, Ursula. 2021. The Discourse of Customer Service Tweets. Mehr erfahren
2012 Lutzky, Ursula. 2012. Discourse Markers in Early Modern English. Mehr erfahren

Sammelband (Herausgeberschaft)

2019 Lutzky, Ursula, Nevala, Minna. 2019. Reference and Identity in Public Discourses. Mehr erfahren
2016 Nevala, Minna, Lutzky, Ursula, Mazzon, Gabriella, Suhr, Carla. 2016. The Pragmatics and Stylistics of Identity Construction and Characterisation. Mehr erfahren
2007 Smit, Ute, Dollinger, Stefan, Hüttner, Julia, Kaltenböck, Gunther, Lutzky, Ursula. 2007. Tracing English through Time. Explorations in Language Variation. Mehr erfahren