[Translate to English:] Institut für Kommunikationsmanagement und Medien

Institute for Communication Management and Media

Institute for Communication Management and Media
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New publication in paperback

Dr. Ursula Lutzky’s book The Discourse of Customer Service Tweets. Planes, Trains and Automated Text Analysis (Bloomsbury, 2021) has now also been published in paperback and is available here:…

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New publication on online discussions of consumer debt

Dr. Ursula Lutzky has published the article "'Sorry to hear you're going through a difficult time': Investigating online discussions of consumer debt" with colleagues from Birmingham City University,…

Ursula Lutzky ABC Conference

Dr. Ursula Lutzky opened the Regional Conference of the Association for Business Communication 2023

In January 2023, the Regional Conference of the Association for Business Communication was held in Naples, Italy. The conference explored the topic “Re-thinking and Re-mediating Business…