Nr. | LV-Typ(en) | LV-Titel | |
4646 | PI | Service Operations Management
Anmeldung über LPIS vom 15.02.2024 14:00 bis 29.02.2024 23:59 Abmeldung über LPIS vom 15.02.2024 14:00 bis 04.03.2024 23:59 |
LV-Leiter/in | o.Univ.Prof. Dr. Alfred Taudes, Jorao Gomes Junior, MSc. |
Planpunkte Bachelor | SBWL Kurs IV - Produktionsmanagement Course IV - Supply Chain and Operations Management Kurs IV - Produktionsmanagement |
Semesterstunden | 2 |
Unterrichtssprache | Englisch |
Termine | ||||
Do, | 07.03.2024 | 14:00-17:30 Uhr | TC.5.14 (Lageplan) | |
Do, | 14.03.2024 | 14:00-17:30 Uhr | TC.5.14 (Lageplan) | |
Do, | 21.03.2024 | 14:00-17:30 Uhr | TC.5.14 (Lageplan) | |
Do, | 11.04.2024 | 14:00-17:30 Uhr | TC.5.14 (Lageplan) | |
Do, | 18.04.2024 | 14:00-17:30 Uhr | TC.5.14 (Lageplan) | |
Do, | 25.04.2024 | 14:00-17:30 Uhr | TC.5.14 (Lageplan) | |
Mo, | 29.04.2024 | 13:00-15:00 Uhr | P | TC.4.05 (Lageplan) |
Termindownload (ical) | Termine abonnieren |
Weitere Informationen | https://learn.wu.ac.at/vvz/24s/4646 |
Kontakt: | ||
alfred.taudes@wu.ac.at; jorao.gomes.junior@wu.ac.at | ||
Inhalte der LV: | ||
This course deals with the production and delivery of services. Services differ from physical goods. They typically are intangible and are not storable, not transportable and highly variable. These characteristics pose special problems when managing the operations of service operations. This course covers a mix of topics with an emphasis on simple quantitative methods and strategic frameworks. Course Outline and Plan 1. Nature of Services and Service Strategy 2. Service Quality, New Service Development, Technology 3. Service Process Management 4. Service Process Management Case Presentation 5. Service Facility Location 6. Matching Supply and Demand 7. Waiting Line Management and Personnel Management |
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Lernergebnisse (Learning Outcomes): | ||
Students are able to
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Regelung zur Anwesenheit: | ||
For this course we expect students to participate in the first introductory unit as it is a prerequisite for the subsequent lectures and students who miss the first lecture will not be able to continue the course. There is no opportunity to catch up or redo the first unit. As the type of this class is ‘PI’ students are expected to be present for 90% of the total time. When students miss to achieve an attendance rate of 90%, fail to contribute to the exercises or receive a negative grade for the exercises there will be one possibility for a colloquium for each student during the lecture times. In this colloquium the student will have the opportunity to present a missed exercise and can compensate for absences or negative grades In general a reasonable cause for missed attendance lower than 90% has to be provided and this reason has to be communicated to the lecturers. Unexcused missed lectures after already having missed 10% will not be eligible for a colloquium. |
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Lehr-/Lerndesign: | ||
Interactive teaching with case studies and presentations | ||
Leistung(en) für eine Beurteilung: | ||
Grading Scale:
As soon as a partial performance has been handed in, there is always a grade at the end of the course - even if the student leaves the course at a later date. |
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