• In the first part we will revise/facilitate the basics of communication skills: reflective listening, sides of messages, asking the right questions, affirmations, feedback, summarizing, the importance of non-verbal communication
• The importance of non-verbal communication
• Giving effective feedback and how to use it as a leadership instrument
• Appreciation and compassion as aspects of leadership
• Motivating others for change and how to coach employees

80 % attendance is required

• Reading: Schulz von Thun, „Let’s talk“ (selected chapters), literature on feedback, HBR articles
• Min. 80% attendance in class is required (formal records of attendance will be kept).
• Active participation in class and in role plays
• Reflection paper (3-5 pages) on own communication behaviour after the course and reading of literature, and definition of own development areas 

Grading:

Active Participation in Class Tasks and Discussion 50%

Reflection paper 50%