Ombuds Office for Students
On October 1, 2014, WU established an ombuds services office for its students.
Vienna University of Economics and Business
Welthandelsplatz 1, building LC, level 2
A-1020 Vienna, Austria
Tel: + 43 1 313 36 / 5041
In my capacity as WU’s Student Ombudsperson, I’ll be happy to provide advice and hands-on support to WU students. All requests and inquiries will be kept absolutely confidential.
As Student Ombudsperson, I am the first point of contact students can turn to for dealing with study-related complaints, conflicts, requests, and suggestions for improvements. The Ombuds Office deals with matters such as:
Conflicts in courses, in exam situations, in the admission process, etc.
Conflicts in the thesis writing process; conflicts that may lead to the termination of a thesis supervision agreement
Providing clarification in cases where different WU units or external units have given contradictory information
Collecting and processing suggestions for improving studying conditions and services for students
The primary objective of the Ombuds Office for students is to create a constructive, solution-oriented atmosphere and to initiate steps for improving studying conditions for all WU students.
Please note that the Ombuds Office is not intended to serve as a first point of contact for general administrative questions regarding WU’s degree programs. For such questions, please contact the Study Service Center (SSC) or the Austrian Students’ Union (ÖH).
What I do is to mediate between students and WU teachers or service centers to try and help solve problems. I’ll be happy to use the full range of options available to me under the applicable legal provisions (laws, decrees, etc.) to mediate between all parties involved and try to achieve a satisfactory solution.
In dealing with cases of harassment (e.g. workplace mobbing, bullying, sexual harassment, physical or psychological violence or abuse), I work closely with the WU Equal Opportunities Working Group.
If you have a request or would like to discuss a problem, please contact me by email or phone and briefly explain the issue. We can then arrange a face-to-face meeting on very short notice.
I’m looking forward to putting my experience and skills to work for WU’s students.
On the national level, students can also get assistance from the office of the Austrian Student Ombudsman at the Federal Ministry of Science, Research and Economy: www.hochschulombudsmann.at/english/
Head: Josef Leidenfrost