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Study Support

Ombuds Office for Students

On Oc­to­ber 1, 2014, WU es­tab­lished an om­buds ser­vices of­fice for its stu­dents.

Her­bert Loi­cht
Stu­dent Om­bud­sper­son
 Wirtschaft­suni­versität Wien
Vi­enna Uni­versity of Eco­nom­ics and Busi­ness
Welthan­delsplatz 1, build­ing LC, level 2  
A-1020 Vi­enna, Aus­tria 

Tel:    + 43 1 313 36 / 5041
Email: her­bert.loi­

In my ca­pa­city as WU’s Stu­dent Om­bud­sper­son, I’ll be happy to provide ad­vice and hand­s-on sup­port to WU stu­dents. All re­quests and in­quir­ies will be kept ab­so­lutely con­fid­en­tial.

As Stu­dent Om­bud­sper­son, I am the first point of con­tact stu­dents can turn to for deal­ing with study-re­lated com­plaints, con­flicts, re­quests, and sug­ges­tions for im­prove­ments. The Om­buds Of­fice deals with mat­ters such as:

  • Con­flicts in courses, in exam situ­ations, in the ad­mis­sion pro­cess, etc.

  • Con­flicts in the thesis writ­ing pro­cess; con­flicts that may lead to the ter­min­a­tion of a thesis su­per­vi­sion agree­ment

  • Provid­ing cla­ri­fic­a­tion in cases where dif­fer­ent WU units or ex­ternal units have given con­tra­dict­ory in­form­a­tion

  • Col­lect­ing and pro­cessing sug­ges­tions for im­prov­ing study­ing con­di­tions and ser­vices for stu­dents

The primary ob­ject­ive of the Om­buds Of­fice for stu­dents is to cre­ate a con­struct­ive, solu­tion-ori­ented at­mo­sphere and to ini­ti­ate steps for im­prov­ing study­ing con­di­tions for all WU stu­dents.

Please note that the Om­buds Of­fice is not in­ten­ded to serve as a first point of con­tact for gen­eral ad­min­is­trat­ive ques­tions regard­ing WU’s de­gree pro­grams. For such ques­tions, please con­tact the Study Ser­vice Center (SSC) or the Aus­trian Stu­dents’ Union (ÖH).

What I do is to me­di­ate between stu­dents and WU teach­ers or ser­vice cen­ters to try and help solve prob­lems. I’ll be happy to use the full range of op­tions avail­able to me un­der the ap­plic­able legal pro­vi­sions (laws, de­crees, etc.) to me­di­ate between all parties in­volved and try to achieve a sat­is­fact­ory solu­tion.

In deal­ing with cases of har­ass­ment (e.g. work­place mob­bing, bul­ly­ing, sexual har­ass­ment, phys­ical or psy­cho­lo­gical vi­ol­ence or ab­use), I work closely with the WU Equal Op­por­tun­it­ies Work­ing Group.

If you have a re­quest or would like to dis­cuss a prob­lem, please con­tact me by email or phone and briefly ex­plain the is­sue. We can then ar­range a face-to-­face meet­ing on very short notice.

I’m look­ing for­ward to put­ting my ex­per­i­ence and skills to work for WU’s stu­dents.

Her­bert Loi­cht

On the na­tional level, stu­dents can also get assist­ance from the of­fice of the Aus­trian Stu­dent Om­buds­man at the Fed­eral Min­istry of Science, Re­search and Economy: www.hoch­schu­lom­buds­­lish/
Head: Josef Leiden­frost