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WU Chatbot – 24/7 Library Assistance


Do you have questions about the library card, borrowing books or cloakroom rules? Scio, WU's new chatbot, is here to provide answers to the most common library-related queries at any time of the day.

Currently, the chatbot is in the testing phase, but we are continually improving its capabilities.

Here are some examples of topics Scio can help you with:

ID & Passwords:

  • How do I get a library card?

  • I have lost my library card. What should I do?

  • How can I change my library password?

Borrowing & Returning Books:

  • How can I borrow books?

  • Where do I return the books?

  • What are the fees for overdue books?

Library Access:

  • Are there available seats in the library?

  • What items am I allowed to bring into the library?

  • When is learning sunday?

Scio, our chatbot, is accessible throughout the library website. You’ll find it in the lower right corner of each page.

If you have a question that our chatbot could not answer or could only answer incompletely, or if you want to send us feedback about Scio, please let us know at library@wu.ac.at.

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