IT-SERVICES
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IT Security

Reporting IT security incidents

WU employees and students can send unusual emails as attachment directly to phishing.alert@wu.ac.at.

Please report any incidents and shortcomings or deficiencies regarding IT and information security to it-security@wu.ac.at as soon as possible.

  • In addition, report critical security-relevant incidents, especially those with potential publicity (e.g. data loss or data theft), to your supervisor so that any necessary measures can be initiated quickly and purposefully.

  • Keep all emails and other data after reporting an incident. Do not delete anything! Switch off the affected devices immediately and leave them deactivated.

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An obligation to report immediately exists, for example, in the following cases

  • Loss or theft of documents or IT devices, e.g. smartphones, tablets or notebooks, or data storage devices such as USB drives

  • In the event of malware or strange device behavior, e.g. sudden system crashes or notifications of (alleged) malware infestation

  • Unusual emails or calls, especially when asking for passwords or information about colleagues

  • If unwanted data encryption occurs, e.g. associated with payment requests

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Please do not hesitate to report incidents or security deficiencies. The aim is to minimize damage caused by security incidents and deficiencies and to rule them out in the future.