Each year IT-SERVICES carries out a customer satisfaction survey on the following evaluation fields:
services and products offered by IT-SERVICES
information provided by IT-SERVICES
employees of IT-SERVICES
The most common questions and suggestions asked and made by students and employees are discussed by the heads of the different IT-SERVICES divisions at the end of the survey report (in German only).
This online survey is anonymous. However, it differentiates between students, administrative staff and research assistants. Employees were also asked to specify the department (=building) they work in. It is not an evaluation of IT-SERVICES employees who work in different departments.