WU (Vienna University of Economics and Business)

IT Support Center

Your primary point of contact regarding IT-related questions (e.g. WU password, Wi-Fi access, printing account, etc.).

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	Service Desk & Hotline	on-campus
Monday	09:00 - 17:00	09:00 - 17:00
Tuesday	09:00 - 17:00	09:00 - 17:00
Wednesday	09:00 - 17:00	09:00 - 17:00
Thursday	09:00 - 17:00	09:00 - 17:00
Friday	09:00 - 16:00	09:00 - 16:00

AV-Support

We support you i.a. when encountering technical problems using and/or starting up the AV-media technology in event locations on campus.

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Administration Frontoffice

We welcome external professionals on level 5 in the LC building, who need access to IT-SERVICES' operating premisses. Additionally, we take delivery of parcels and mailings addressed to IT-SERVICES.

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	On campus	Reachable (email)
Monday	09:00 - 14:00	09:00 - 16:00
Tuesday	09:00 - 14:00	09:00 - 16:00
Wednesday	09:00 - 14:00	09:00 - 16:00
Thursday	09:00 - 14:00	09:00 - 16:00
Friday	09:00 - 14:00	09:00 - 14:00

PC Labs

The PC labs can usually be accessed 24 hours a day, 7 days a week. Your student ID card allows the use of the installed lock system. During operating hours with support, IT-Assistants provide support and help.

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Operating hours with PC Lab Support

LC building please contact the PC Lab Support (show location) if you need support.
TC building please contact the IT Service Desk (show location) in case you need help.

Please take a look at posted announcements in the PC lab area and our information about the PC labs on the web!

Operating hours (LC building)

	during the semester*	during the Winter- and Summer University program**	during break periods*
Monday	08:00 - 20:45	08:00 - 19:45	09:00 - 16:45
Tuesday	08:00 - 20:45	08:00 - 19:45	09:00 - 16:45
Wednesday	08:00 - 20:45	08:00 - 19:45	09:00 - 16:45
Thursday	08:00 - 20:45	08:00 - 19:45	09:00 - 16:45
Friday	08:00 - 20:45	08:00 - 19:45	09:00 - 16:45
Saturday	08:00 - 16:45	unassisted operation	unassisted operation

* The academic year overview shows, when the current semester or breaks and holidays start.

** The webpage Study Acceleration Programs provides specific dates when Winter- and Summer University programs take place. Please visit the German version if the content is not up to date.

Unassisted operation (LC building)

PC labs in the LC building are usually accessible 24/7 through the lock system. Please use your student ID card to access the labs. Outside of building opening hours please enter the LC building through the right-side entrance (i.e. the one facing the D1 building).
Always bring your student ID card when using the PC labs!

Please take a look at posted announcements in the PC lab area and our information about the PC labs on the web!

Workstation Rooms (building D2)

Call our IT Assistants (+43-1-31336-3003) if you need help with the hardware in the workstation rooms. To use the rooms, your account must be activated by the Department of Information Systems & Operations.

	during the semester	during break periods*
Monday	08:15 - 20:45	09:15 - 16:45
Tuesday	08:15 - 20:45	09:15 - 16:45
Wednesday	08:15 - 20:45	09:15 - 16:45
Thursday	08:15 - 20:45	09:15 - 16:45
Friday	08:15 - 20:45	09:15 - 16:45
Saturday	08:15 - 16:45	closed

Name	Purpose	Lifetime	Provider
CookieConsent	Saves your consent to using cookies.	30 days	WU
site-popup	Saves if popup was filled or closed.	30 days	WU
BACH_PRXY_ID	To be able to display some WU-specific content, it is necessary that some information must be accessed by back-end WU systems. Required to assign the appropriate answer to a request.	20 years	WU
BACH_PRXY_SN	To be able to display some WU-specific content, it is necessary that some information must be accessed by back-end WU systems. Required to assign the appropriate answer to a request.	session	WU
fe_typo_user	Required for login and access to protected content or for editing the user’s personal profile.	session	WU
be_typo_user	Required for login and editing content in the TYPO3 back end.	session	WU
be_lastLoginProvider	Stores the last method used for logging in to the TYPO3 back end.	90 days	WU
ASP.NET_SessionId	Required for assigning visitors to forms.	session	WU (forms.wu.ac.at)
__RequestVerificationToken	Required to protect forms against attacks.	session	WU (forms.wu.ac.at)
ESRASOFTSID	Required for identifying the logged-in user in the Business Language Center’s course registration system.	session	WU (esrasoft.wu.ac.at)
esraSoftWiData	Required to track the language and language courses selected by the user.	session	WU (esrasoft.wu.ac.at)
esraSimpleSAMLAuthToken	Required for identifying WU employees during the course registration process.	session	WU (esrasoft.wu.ac.at)
esraSimpleSAML	Required for identifying WU employees during the course registration process.	session	WU (esrasoft.wu.ac.at)
SimpleSAML	Required for identifying WU employees during the course registration process.	session	WU (esrasoft.wu.ac.at)

Name	Purpose	Lifetime	Provider
_pk_id	Used by Matomo Analytics to store a few details about the user, such as the unique visitor ID.	30 days	WU (piwik.wu.ac.at)
_pk_ref	Used by Matomo Analytics to store the attribution information, the referrer initially used to visit the website.	6 months	WU (piwik.wu.ac.at)
_pk_ses	Created by Matomo Analytics, short-lived cookies used to temporarily store data for the current visit.	1 hours	WU (piwik.wu.ac.at)
_gcl_au	Contains a randomly generated user ID.	3 months	Google
AMP_TOKEN	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.	1 year	Google
_dc_gtm_--property-id--	Used by DoubleClick (Google Tag Manager) to help identify the visitors by either age, gender or interests.	2 years	Google
_ga	Contains a randomly generated user ID. Using this ID, Google Analytics can recognize returning users on this website and merge the data from previous visits.	2 year	Google
_gat_gtag	Certain data is only sent to Google Analytics a maximum of once per minute. As long as it is set, certain data transfers are prevented.	1 minute	Google
_gid	Contains a randomly generated user ID. Using this ID, Google Analytics can recognize returning users on this website and merge the data from previous visits.	24 hour	Google
_gac_gb	Contains campaign-related information for the user. If Google Analytics and Google Ads accounts are linked, the conversion tags on the Google Ads website read this cookie.	90 day	Google
_dc_gtm	Used to throttle the request rate.	1 minute	Google
IDE	Contains a randomly generated user ID. Using this ID, Google can recognize the user across different websites across domains and display personalized advertising.	1 year	Google

Name	Purpose	Lifetime	Provider
test_cookie	Is set as a test to check whether the browser allows cookies to be set. Does not contain any identification features.	15 minute	Google
IDE	Contains a randomly generated user ID. Using this ID, Google can recognize the user across different websites across domains and display personalized advertising.	1 year	Google
_gcl_au	Contains a randomly generated user ID.	90 day	Google
_gcl_aw	This cookie is set when a user clicks on a Google ad on the website. It contains information about which ad was clicked.	90 day	Google
xs	Used to maintain a Facebook session. It works in combination with the c_user cookie to authenticate the user's identity on Facebook.	1 year	Facebook
fr	Used to serve advertisements and measure and improve their relevance.	90 day	Facebook
m_pixel_ratio	Performance cookie used by Facebook with Facebook pixels.	session	Facebook
wd	Used for analysis purposes. Technical parameters are logged (e.g. aspect ratio and dimensions of the screen) so that Facebook apps can be displayed correctly.	7 day	Facebook
dpr	Used for analysis purposes. Technical parameters are logged (e.g. aspect ratio and dimensions of the screen) so that Facebook apps can be displayed correctly.	7 day	Facebook
sb	Used to save browser details and Facebook account security information.	2 year	Facebook
dbln	Used to save browser details and Facebook account security information.	2 year	Facebook
spin	Cookie for advertising purposes and reporting on social campaigns.	session	Facebook
presence	Contains the "Chat" status of a logged in user.	1 month	Facebook
x-referer	Performance cookie that is used by Facebook in combination with Facebook pixels.	session	Facebook
cppo	Cookie for statistical purposes.	90 day	Facebook
datr	Identifies the browser for security and website integrity purposes, including account recovery and identification of potentially compromised accounts.	2 year	Facebook
locale	Saves language settings.	session	Facebook
_fbp	A cookie for Facebook advertising that is used to track and improve relevance and to serve ads on Facebook.	90 day	Facebook
_fbc	A cookie for Facebook advertising that is used to track and improve relevance and to serve ads on Facebook.	90 day	Facebook
UserMatchHistory	This cookie is used to synchronize the LinkedIn Ads IDs.	30 day	LinkedIn
AnalyticsSyncHistory	This cookie saves the time at which the user was synchronized with the "lms_analytics" cookie.	30 day	LinkedIn
li_oatml	This cookie is used to identify LinkedIn members outside of LinkedIn for advertising and analysis purposes.	30 day	LinkedIn
lms_ads	This cookie is used to identify LinkedIn members outside of LinkedIn.	30 day	LinkedIn
lms_analytics	This cookie is used to identify LinkedIn members for analysis purposes.	30 day	LinkedIn
li_fat_id	This cookie is an indirect member identification that is used for conversion tracking, retargeting and analysis.	30 day	LinkedIn
li_sugr	This cookie is used to determine probabilistic matches of the identity of a user.	90 day	LinkedIn
U	This cookie identifies the user’s browser.	3 month	LinkedIn
_guid	This cookie is used to identify a LinkedIn member for advertising via Google Ads.	90 day	LinkedIn
BizographicsOptOut	This cookie is used to determine the rejection status for tracking by third-party providers.	10 year	LinkedIn
twll	This cookie is set when Twitter is embedded on the page. Twitter collects data that is mainly used for tracking and targeting.	4 year	Twitter
secure_session	This cookie is set when Twitter is embedded on the page. E.g. Twitter's like or sharing functions.	14 year	Twitter
guest_id	This cookie is set by Twitter when a visitor shares content from the WU website on Twitter.	2 year	Twitter
personalization_id	This cookie is set by Twitter to measure the performance of Twitter advertising campaigns in a user's browsers and devices	2 year	Twitter
remember_checked	This cookie is set by when Twitter is embedded on the page. Twitter collects data that is mainly used for tracking and targeting.	4 year	Twitter
remember_checked_on	This cookie is set when Twitter is embedded on the page. E.g. Twitter's like or sharing functions.	4 year	Twitter
NID	This cookie contains a unique ID that is used to save user-specific settings and other information, in particular your preferred language, how many search results should be displayed per page and whether the Google SafeSearch filter should be activated.	6 month	YouTube
1P_JAR	This Google cookie is used to optimize advertising, to provide ads that are relevant to users, to improve reports on campaign performance or to prevent a user from seeing the same ads multiple times.	1 month	YouTube
CONSENT	This cookie is used to support Google's advertising services.	20 year	YouTube
OTZ	Aggregated analysis of website visitors.	17 day	YouTube
player	This cookie saves user-specific settings before an embedded Vimeo video is played. This means that the next time you watch a Vimeo video, your preferred settings will be loaded.	1 year	Vimeo
vuid	This cookie is used to save the usage history of the user.	2 year	Vimeo

Opening Hours

IT Support Center

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AV-Support

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Administration Frontoffice

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PC Labs

Operating hours with PC Lab Support

Operating hours (LC building)

Unassisted operation (LC building)

Workstation Rooms (building D2)

Contact us