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Guest Talk: Process Mining in the Australian insurance sector

Dr. Moe Wynn 

Date/Time: 20.09.2017, 16:00 

Loca­tion: D2.2.094 


During this presen­ta­tion, Dr Wynn will share some of the insights gained from the latest in process mining rese­arch conducted within the Austra­lian insurance sector. In parti­cular, she will present key findings from context analysis, cohor­t-­based analysis and docu­ment analysis using process data. She will also discuss one of the BPM group’s rese­arch initia­tives to address data quality chal­lenges in process mining.


Dr Wynn holds a PhD in the area of work­flow manage­ment from Queens­land Univer­sity of Tech­no­logy (2007). She made signi­fi­cant rese­arch cont­ri­bu­tions in the areas of formal execu­tion seman­tics of process models, process veri­fi­ca­tion and process mining over the past ten years (Google scholar h-index: 20, 67+ refe­reed publi­ca­tions; cita­tions: 1790+). She published papers in well-k­nown jour­nals in the field of BPM: Infor­ma­tion Systems, Deci­sion Support Systems, Infor­ma­tion Sciences, ACM Tran­sac­tions on Soft­ware Engi­nee­ring and Metho­do­logy, Data and Know­ledge Engi­nee­ring, Compu­ting, Infor­ma­tion and Soft­ware tech­no­logy, Formal Aspects of Compu­ting, Journal of Computer and System Sciences, Tran­sac­tions on Petri Nets and Other Models of Concur­rency, Compu­ters in Industry, Journal of Infor­ma­tion Tech­no­logy Theory and Appli­ca­tions and Journal of the Asso­cia­tion for Infor­ma­tion Systems. Her current rese­arch inte­rests are in the areas of big process data analy­tics and compa­ra­tive process mining. Dr Wynn is a pioneer in indus­try­-in­formed process mining rese­arch in Australia. She success­fully steered QUT’s BPM rese­arch group’s very first process mining case study that was conducted with Suncorp, the largest insurer in Australia, in the area of insurance claims proces­sing. The success of this industry colla­bo­ra­tive rese­arch has led to other industry enga­ge­ments with a number of Austra­lian orga­niza­t­ions in the insurance, health, retail and trans­port sectors. Dr Wynn is a member of IEEE Task­force on Process Mining and a working group member for IEEE stan­dar­di­za­tion of XES log stan­dard. She has a long-­stan­ding track record of successful rese­arch colla­bo­ra­tions with BPM rese­ar­chers around the world. She co-de­ve­l­oped the trai­ning mate­rials for conti­nuing profes­sional educa­tion program of the BPM Disci­pline and deli­vered numerous courses to mana­gers and analysts of over 20 Austra­lian orga­niza­t­ions. She also provides consul­tancy services on the topic of process mining to Austra­lian orga­niza­t­ions.

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